You are here

We are carrying out checks at Kolbe House using our new way of inspecting services. We will publish a report when our check is complete.

Inspection Summary


Overall summary & rating

Good

Updated 13 January 2016

The inspection took place on 7 December 2015 and was unannounced. The service was last inspected in October 2013 and at the time was found to be meeting the regulations we checked.

Kolbe House provides accommodation and personal care for up to 25 older people predominantly from the Polish community. There were 22 people living at the service at the time of our inspection.

The service is required to have a registered manager and there was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People and staff told us they felt safe and we saw there were systems and processes in place to protect people from the risk of harm. There were sufficient staff on duty to meet people’s needs and where required staff numbers were increased to ensure people’s safety.

Staff had undertaken training in the Mental Capacity Act 2005 (MCA) and were aware of their responsibilities in relation to the Deprivation of Liberty Safeguards (DoLS). They ensured people were given choices and the opportunities to make decisions.

There were arrangements in place for the management of people’s medicines and staff had received training in the administration of medicines.

People’s nutritional needs were being met and people gave positive feedback about the food. The food was cooked using fresh ingredients and people were offered a choice at the point of service.

Staff received effective training, supervision and appraisals. The registered manager sought guidance and support from other healthcare professionals and attended conferences and provider forums in order to keep abreast of developments within the social care sector. Important information was cascaded to staff, to ensure the staff team were kept informed and received training to deliver effective support to people.

Staff were caring and treated people with dignity and respect. Care plans were in place and people had their needs assessed. Care records contained detailed information and reflected the needs and wishes of the individual so staff had the information they required to meet people’s needs.

A range of activities were provided and the registered manager told us they were starting to develop more specific activities for people living with dementia. We saw people were cared for in a way that took account of their diversity, values and human rights.

People, staff, relatives and healthcare professionals told us the registered manager and staff were supportive and approachable. The registered manager told us they encouraged an open and transparent culture within the service. The service supported people to raise concerns and make suggestions about where improvements could be made.

The provider had effective systems in place to monitor the quality of the service and ensured that areas for improvement were identified and addressed.

Inspection areas

Safe

Good

Updated 13 January 2016

The service was safe. Staff were aware of the risks to people’s safety and supported them to manage those risks.

Staff had received training in safeguarding of adults and this was updated annually. The registered manager worked with the local authority’s safeguarding team to investigate any safeguarding concerns raised.

Sufficient staff were available to provide timely support and ensure people’s safety. Checks were carried out during the recruitment process to ensure only suitable staff were being employed.

Medicines were managed safely and people received their medicines as prescribed.

Effective

Good

Updated 13 January 2016

The service was effective. Staff received the training and support they needed to deliver care and support to people, and were suitably supervised and appraised by their line manager.

People had consented to their care and support. The service had policies and procedures in place to assess people’s capacity, in line with the Mental Capacity Act (2005) and the Deprivation of Liberty Safeguards (DoLS).

People were protected from the risks of inadequate nutrition and dehydration. People were offered a choice of food and drink at every meal and throughout the day.

Staff supported people to access healthcare services and liaised closely with healthcare professionals so people’s needs were met.

Caring

Good

Updated 13 January 2016

The service was caring. Feedback from people and relatives was positive about both the staff and the management team. Staff interacted with people in a caring and respectful way and people told us they felt well cared for by all the staff. Healthcare professionals said they saw people using the service were being well cared for.

Care plans contained people’s personal history and their likes and dislikes. People were supported with their individual needs in a way that valued their diversity, values and human rights.

Responsive

Good

Updated 13 January 2016

The service was responsive. People’s individual needs were identified and met when their care and support was being assessed, planned and delivered.

People and where appropriate their relatives were involved in planning and reviewing their care.

A variety of activities were arranged that met people’s interests and the registered manager was developing more activities specific to the needs of people living with dementia.

People were encouraged to express any concerns and complaints were investigated and responded to appropriately.

The service conducted satisfaction questionnaires of people, relatives and stakeholders. These were analysed in order to gain vital information about the quality of the service provided, and an action plan put in place where improvements were needed.

Well-led

Good

Updated 13 January 2016

The service was well-led. At the time of our inspection, the service employed a registered manager.

People, relatives and stakeholders found the management team to be approachable and supportive.

There were regular meetings for staff, managers and people using the service which encouraged openness and the sharing of information.

There were systems in place to assess and monitor the quality of the service.