Old School House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

There were procedures for making complaints about the service and to provide feedback about care.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us they had not needed to make any complaints about their care. Feedback included “I know where to go if I need to complain, but I haven’t needed to,” and “The family have absolutely no complaints about (family member’s) care while they were with them and I really don’t feel that there is anything more they could have done to make things better for (family member).” Another relative said “Nothing is too much trouble for any of them.”

There were complaints processes in place. The registered manager showed us examples of surveys recently used to gain people’s feedback about their care. They told us they also spoke individually with people.

The registered manager showed us policies to promote people’s equality and diversity needs. This was reflected in their care plans. They said there had not been any complaints about care but they had set up a folder in case any arose.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.