Old School House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People’s independence was promoted at the service and care practices supported this. Equipment was provided to help people with daily living tasks.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff told us people’s choices were promoted and they supported them to be as independent as possible.

Care plans provided information about how to support people to be as independent as possible and what their preferences were for being supported.

People told us independence was promoted and people had choice. Feedback from relatives included “They understand how independent (family member) is and the things they likes to do for themself, they just check up on them and oversee where necessary.” Another relative said “They have organised that (family member) has breakfast in their room now. That gives them more time to wash and dress themself and then they can choose what they want to do that day.” Families said they were able to contribute to decisions about their relatives’ care. Comments included “There was a care plan review last year which I was included in and we discussed any changes, anything that would make (family member’s) experience better, that kind of thing. Very individual and all about (family member).” Another relative told us “I have been involved in meetings where we have discussed (family member’s care needs). There has also been a meeting where they were allowed to put forward their views and they looked at accidents and how they might overcome them.” People were supported to keep in contact with family and friends. Relatives told us “It helps that I can visit whenever I want really,” and “I can visit anytime I want, although they do ask you to avoid mealtimes if possible.” A further relative told us about how their family member was cared for at end of life: “They really stepped up and increased monitoring and just supported us all. I was visiting twice a day and sometimes was there for 4 hours. They just looked after us all.” Staff kept in contact with families, to update them on people’s welfare. Relatives’ feedback included “They regularly check in with me using telephone, email, WhatsApp or speaking when I visit.” Another relative said “I know the office keep me up to speed (with information) if I can’t get there myself. They are very good like that.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.