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SureCare (Reading & East Berkshire) Good

Reports


Inspection carried out on 21 June 2017

During a routine inspection

SureCare (Reading and East Berkshire) is a domiciliary care agency providing support to people living in their own home within the community. At the time of the inspection they were providing personal care for 19 people.

At the last inspection the service was rated Good. At this inspection we found the service remained Good.

Why the service is rated Good:

People received safe care from the service. Improvements had been made so that staff were recruited as safely as possible. Medicines were managed safely by staff who had received appropriate training. Risk assessments were completed to enable people to receive care with a minimum of risk to themselves or the care staff.

People continued to receive effective care from staff who were trained in the necessary skills to fulfil their role. Staff were supported through one to one meetings, appraisals and staff meetings. They had opportunities to develop their skills and knowledge as well as gain relevant qualifications.

People’s healthcare needs were monitored and advice was sought from healthcare professionals when necessary. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, the policies and systems in the service supported this practice.

The service remained caring and people reported staff were kind and patient. Staff protected people’s privacy and dignity and treated them with respect. People told us they could make decisions about their care.

The service remained responsive to people’s individual needs. Care plans were person-centred and focused on the preferences of each person. People and their relatives knew how to make a complaint or raise a concern.

The service continued to be well-led. The registered manager promoted an open culture and worked toward improving the service. People’s views were sought and the quality of the service was monitored. Action was taken to make improvements when issues were identified.

Further information is in the detailed findings below.

Inspection carried out on 14 January 2015

During a routine inspection

SureCare (Reading and East Berkshire) is a domiciliary care agency providing support to people living in their own home within the community. At the time of the inspection they were providing personal care for 19 people.

At the last inspection the service was rated Good. At this inspection we found the service remained Good.

Why the service is rated Good:

People received safe care from the service. Improvements had been made so that staff were recruited as safely as possible. Medicines were managed safely by staff who had received appropriate training. Risk assessments were completed to enable people to receive care with a minimum of risk to themselves or the care staff.

People continued to receive effective care from staff who were trained in the necessary skills to fulfil their role. Staff were supported through one to one meetings, appraisals and staff meetings. They had opportunities to develop their skills and knowledge as well as gain relevant qualifications.

People’s healthcare needs were monitored and advice was sought from healthcare professionals when necessary. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, the policies and systems in the service supported this practice.

The service remained caring and people reported staff were kind and patient. Staff protected people’s privacy and dignity and treated them with respect. People told us they could make decisions about their care.

The service remained responsive to people’s individual needs. Care plans were person-centred and focused on the preferences of each person. People and their relatives knew how to make a complaint or raise a concern.

The service continued to be well-led. The registered manager promoted an open culture and worked toward improving the service. People’s views were sought and the quality of the service was monitored. Action was taken to make improvements when issues were identified.

Further information is in the detailed findings below.