We carried out a review of the data available to us about Elizabeths Rose Home Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Elizabeths Rose Home Care, you can give feedback on this service.
Elizabeth's Rose Home Care is a domiciliary care service providing personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. At the time of our inspection the service was supporting 13 people. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
We found there were established and effective systems in place to ensure people's needs and choices were consistently and fully assessed prior to providing care. Peoples care plans included assessments of risks relating to their clinical conditions and the skills of staff matched the needs of people using the service.
People told us the company valued people and their families. People told us, “I protested at the beginning, but to be honest I couldn’t do anything without them. They are absolutely marvellous.” The staff were positive about their employer and liked working for the service and caring for people. We found people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People told us “I am extremely happy (with the service), They (the staff) make my day.”
Staff spent the allotted time with people, offering to do extra things for people if they had completed the tasks. People told us, “Every single person (staff member) has asked if there is anything else they can do. Having care was a culture shock but they have been supportive and made it comfortable.” People told us they were treated with kindness and dignity and felt safe with the staff. They appreciated the management oversight provided by the registered manager who checked on them to ensure they were happy with the care they received and would let them know if there were any changes proposed to their care package.
The staff told us they felt valued and appreciated by the management, people and their families. They received regular updates on changes to care plans, policies and procedures and any feedback received.
Rating at last inspection and update:
The last rating for this service was requires improvement (published 27 January 2023) there were no breaches of the regulations. At this inspection we found improvements had been made.
We undertook this focused inspection to confirm they met legal requirements and reflected improvements in care. This report only covers our findings in relation to the Key Questions safe, effective and Well-led.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Elizabeth's Rose Home Care on our website at www.cqc.org.uk.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Elizabeth’s Rose Home Care is a domiciliary care service providing personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. At the time of our inspection the service was supporting 14 people with this. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
We found there were not established and effective systems in place to ensure people’s needs and choices were consistently and fully assessed prior to providing care. Some peoples care plans did not include assessments of risks relating to their clinical conditions. Skills of some staff did not always match the needs of people using the service.
People told us the company value people and their families. The staff are described as “Really good, can’t fault them.” Relatives told us the staff sit and chat with their family member agreeing what they would do next time they attend. Staff spent the allotted time with people, offering to do extra things for people if they had completed the tasks. Relatives told us, “I know they are going to come, and they always come…. They have been really good. I can go away now without worrying.”
We found the management and staff were committed to providing good care. Staff told us “It is amazing (working for the company) it is different from other care companies, they genuinely care.” The staff told us they enjoyed their work and “To know you made a difference is so rewarding.” They felt valued and appreciated by the management, people and their families. They received regular updates on changes to care plans, policies and procedures and any feedback received. Staff said their colleagues were helpful and “Lovely, no one more than another.”
We found people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Relatives told us their family member “Is definitely getting better since they (the staff) have been coming around. They are more confident and chattier.” A relative told us “They (their family member) cooks’ cake, cottage pie. They would never manage that on their own.”
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 22 April 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We have found evidence that the provider needs to make improvements. Please see the safe, effective and well led sections of this full report.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.