We carried out a review of the data available to us about Qualitcare24-7 Ltd Portsmouth on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Qualitcare24-7 Ltd Portsmouth, you can give feedback on this service.
Portsmouth is a domiciliary care agency registered to provide personal care for people who require this due to old age, illness or disability. At the time of the inspection the agency was providing care for 120 people living in Portsmouth and surrounding areas of Hampshire.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People felt they were cared for with kindness and compassion. They benefitted from a management and staff team who were committed to ensuring they received a service which was caring. We received positive feedback from people or their family members about the service they were receiving.
People told us they felt safe and secure when receiving care. People were supported to meet their nutritional and hydration needs, medicines were safely managed and staff contacted healthcare professionals when required. Staff followed all necessary infection prevention measures.
Care plans reflected people's individual needs and choices which staff were aware of and responsive to. People's risk assessments and risks relating to their home environment were completed and helped reduce risks to people while maintaining their independence.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff understood consent and were clear that people had the right to make their own choices.
Safe recruitment practices were followed and appropriate checks were undertaken, which helped make sure only suitable staff were employed to care for people in their own homes. There were enough care staff to maintain the schedule of visits. Staff told us they felt supported, received regular supervision and training.
People and staff were confident to contact the office or management team and felt they would be listened to and any necessary action taken should the need arise.
There was a strong management structure with clearly defined roles. A range of audits and quality monitoring processes were in place and the management team sought feedback from people through the use of reviews and surveys.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for the service at the previous premises was Good, published on 27 September 2019.
Why we inspected
This was a planned inspection based on the date the service moved to its new premises and length of time since their last inspection at their previous premises.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.