• Care Home
  • Care home

Moorlands Lodge Care Home

Overall: Good read more about inspection ratings

Portsmouth Road, Hindhead, GU26 6TJ (01428) 605396

Provided and run by:
Redwood Tower UK Opco 2 Limited

Important: The provider of this service changed. See old profile
Important:

This care home is run by two companies: Redwood Tower UK Opco 2 Limited and Willowbrook Healthcare Limited. These two companies have a dual registration and are jointly responsible for the services at the home.

Latest inspection summary

On this page

Background to this inspection

Updated 23 August 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection team were three inspectors, a specialist advisor and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Signature Moorlands Care Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Signature Moorlands Care Home is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used all this information to plan our inspection.

During the inspection

We spoke with 26 people who used the service and four relatives about their experience of the care provided. We also observed interactions between staff and a number of other people who used the service. We spoke with fifteen members of staff including the registered manager, deputy manager, senior care workers, care workers, activities co-ordinator, chef, maintenance manager, facilities manager, regional director and nursing staff.

We reviewed a range of records. This included eight people’s care records and multiple medication records. We looked at three staff files in relation to recruitment and staff supervision, as well as agency profile records for current agency staff. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Overall inspection

Good

Updated 23 August 2022

About the service

Signature Moorlands Lodge Care Home is a residential care home providing regulated activities personal and nursing care to up to 106 people. The service provides support to people aged 65 and over, some of whom are living with dementia. At the time of our inspection there were 86 people using the service.

Signature Moorlands Care Home accommodates 86 people in one adapted building across three floors. One of the wings specialises in providing care to people living with dementia.

People’s experience of using this service and what we found

Staff supported people and ensured they were safe. People received support with their medicines in line with their needs and staff assured us that they followed all necessary infection control procedures. Staff recorded accidents and incidents and ensured preventative measures were implemented. There were enough staff to meet people’s needs.

People received support with their hydration and nutritional needs and the home was adapted and designed in line with people’s needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by kind and caring staff. Staff treated people with respect and ensured people’s privacy was maintained. People were treated with dignity and supported to express their views.

People had access to a range of activities to suit their needs and preferences. People were encouraged to maintain relationships with family members and new friendships in the home were promoted. People had end of life plans in place and careful consideration had been made in this area.

Staff and the registered manager were aware of their responsibilities and people felt included in the running of the home. Staff received regular supervision and took part in staff meetings. This meant they felt comfortable to raise any concerns or suggestions in relation to the care provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for the service under Signature Senior Lifestyle Operations Ltd and Signature of Hindhead (Operations) Ltd was good (published 26 March 2021).

Why we inspected

We inspected due to the fact this location had not been formally rated since it’s registration.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.