Cosmopolitan Medical Clinic

Updated 2 May 2018

JA Medical Services Southeast Ltd run the Cosmopolitan Medical Clinic.

Services are provided from

48 Church Street

Maidstone

ME14 1 DS

The clinic provides free health travel consultations. Chargeable services include travel vaccinations, occupational health services and blood screening, childhood immunisation vaccines, ear irrigation, sexual health Screening, skin tag removal, influenza and shingles vaccinations and cervical smear tests. The clinic is a registered Yellow Fever centre.

Services are provided from the above address only.

The inspection was led by a CQC inspector who had access to advice from a specialist advisor.

We asked the clinic to provide information about its staff, services and governance before the inspection. We gathered patients’ views about the clinic through Care Quality Commission comment cards, sent to the clinic two weeks before the inspection.

We spoke with the provider and with staff at the clinic.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 2 May 2018

We carried out an announced comprehensive inspection on 15 February 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The service has a registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This provider offers private vaccinations, travel and health screening services.

Nineteen patients provided feedback about the service on the Care Quality Commission comments cards, all the comments were positive.

Our key findings were:

• The care provided was safe. There was a culture of placing safety at the core of activity. Systems to support safety within the building were effective and well embedded.
• There was a strong emphasis on continuous learning for staff.
• There was abundant information for patients on how to approach their treatment.
• Feedback from patients was uniformly positive.
• There was a very clear pricing structure to help patients understand the total cost of the options available.

We identified areas where the provider should make improvements:

• Review training and records kept for staff to ensure all staff are up to date.
• Review implementing a business continuity plan.