DaVita (UK) Ltd - West Byfleet

We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and generally managed safety well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them.
• Staff generally provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients and had access to good information. Key services were available to suit patients' needs.
• Staff treated patients well and respected their privacy and dignity, and mostly took account of their individual needs and helped them understand their conditions.
• The service planned care to meet the needs of local people, mostly took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services.

However:

• Staff did not always carry out safe infection prevention and control measure when delivering care
• Medicines were not always administrated safely. Substances covered by the Control of Substances Hazardous for Health legislation were not securely stored.
• Staff were not receiving mandatory training on caring for people with a learning disabilities or living with autism.