Information:
The Care Quality Commission checks whether hospitals, care homes and care services are meeting government standards. Visit our website at www.cqc.org.uk.
Cleveland House Limited
- 20-22 Granville Road, Broadstairs., CT10 1QB
- (01843) 866509
- See on a map
Type of service: Care home without nursing, Care in your home and supported living
These are the results of our most recent checks showing whether this care service is meeting each of the standards that the government says you have the right to expect.
1Standards of treating people with respect and involving them in their careOverall
Standards of treating people with respect and involving them in their care
- Our latest checkPeople should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)Green TickMeeting this standard
On 17th November 2011 we checked this standard and found that this care service was meeting it.
Our judgement was: People were involved in decisions about their care and support. Thier privacy and dignity was respected and their independence encouraged.
Overall, we found that Cleveland House was meeting this essential standard.See our inspector's full report about this standard from 17th November 2011
- Our latest checkBefore people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)Green TickMeeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 19th March 2011. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
2Standards of providing care, treatment and support that meets people's needsOverall
Standards of providing care, treatment and support that meets people's needs
- Our latest checkPeople should get safe and appropriate care that meets their needs and supports their rights (outcome 4)Green TickMeeting this standard
On 17th November 2011 we checked this standard and found that this care service was meeting it.
Our judgement was: People who use the service experience effective, safe and appropriate care, treatment and support that meet their needs and protects their rights.
Overall, we found that Cleveland House was meeting this essential standardSee our inspector's full report about this standard from 17th November 2011
- Our latest checkFood and drink should meet people's individual dietary needs (outcome 5)Green TickMeeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 19th March 2011. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople should get safe and coordinated care when they move between different services (outcome 6)Green TickMeeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 19th March 2011. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
3Standards of caring for people safely and protecting them from harmOverall
Standards of caring for people safely and protecting them from harm
- Our latest checkPeople should be protected from abuse and staff should respect their human rights (outcome 7)Green TickMeeting this standard
On 17th November 2011 we checked this standard and found that this care service was meeting it.
Our judgement was: People’s safety is supported by staff who have received training to meet their needs and know how to recognise abuse.
Overall, we found that Cleveland House was meeting this essential standardSee our inspector's full report about this standard from 17th November 2011
- Our latest checkPeople should be cared for in a clean environment and protected from the risk of infection (outcome 8)Green TickMeeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 19th March 2011. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople should be given the medicines they need when they need them, and in a safe way (outcome 9)Green TickMeeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 19th March 2011. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)Green TickMeeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 19th March 2011. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople should be safe from harm from unsafe or unsuitable equipment (outcome 11)Green TickMeeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 19th March 2011. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
4Standards of staffingOverall
Standards of staffing
- Our latest checkPeople should be cared for by staff who are properly qualified and able to do their job (outcome 12)Green TickMeeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 19th March 2011. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkThere should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)Green TickMeeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 19th March 2011. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkStaff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)Green TickMeeting this standard
On 17th November 2011 we checked this standard and found that this care service was meeting it.
Our judgement was: Staff spoken with demonstrated through discussion and observation skills to carry out their role. This was supported by structured and completed training which protected people who use the service from risk and supported them with their needs.
Overall, we found that Cleveland House was meeting this essential standardSee our inspector's full report about this standard from 17th November 2011
5Standards of quality and suitability of managementOverall
Standards of quality and suitability of management
- Our latest checkThe service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)Green TickMeeting this standard
On 17th November 2011 we checked this standard and found that this care service was meeting it.
Our judgement was: People benefit from safe quality care, treatment and support with systems to monitor the quality of care that informs management of any concerns.
Overall, we found that Cleveland House was meeting this essential standardSee our inspector's full report about this standard from 17th November 2011
- Our latest checkPeople should have their complaints listened to and acted on properly (outcome 17)Green TickMeeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 19th March 2011. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report. - Our latest checkPeople's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)Green TickMeeting this standard
This check was based on declarations and evidence given by this care service when they registered with CQC on 19th March 2011. We have not yet carried out an inspection.
When we inspect or next check on this standard we will publish a full report.
Key to our latest checks on standards
Green Tick
All standards were being met when we last checked. (If this service has not had a CQC inspection since it registered with us, our check may be based on our assessment of declarations and evidence supplied by the service itself.)
Grey Cross
At least one standard in this area was not being met when we last checked and we required improvements.
Red Cross
At least one standard in this area was not being met when we last checked and we have taken enforcement action.
History of checks and inspections
Reviews of compliance
As well as the results of our most recent checks on each standard (which you can see above), you can also look at a complete history of all our checks. We call these Reviews of Compliance.
NB - We may do checks on a routine basis, as a result of concerns or to see whether improvements we have asked for previously have been made. Reports do not always look at every standard. It may take up to two weeks after the report is completed for it to be published here.
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What people have told us about this care service
Date written: 17th November 2011
People told us that they were happy with the care and support they were receiving and that their needs were being met in all areas. They said that the staff treated them with respect, listened to them and supported them to raise any concerns they had about their care. People told us that the service responded to their health needs quickly and that staff talked to them regularly about their plan of care and any changes that may be needed.
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