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The Care Quality Commission checks whether hospitals, care homes and care services are meeting government standards. Visit our website at www.cqc.org.uk.

Alpha Hospital - Woking

  • Redding Way, Knaphill, Woking, Surrey, GU21 2QS

Type of service
Mental health, learning disability or substance misuse hospital service

Specialisms/services
Assessment or medical treatment for persons detained under the Mental Health Act 1983, Diagnostic and/or screening services, Mental health conditions, Treatment of disease, disorder or injury, Caring for children (0 - 18yrs), Caring for adults under 65 yrs, Caring for people whose rights are restricted under the Mental Health Act

Local Authority Area
Surrey

These are the results of our most recent checks showing whether this care service is meeting each of the standards that the government says you have the right to expect.

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Standards you have the right to expect

1
Treating people with respect and involving them in their care
OverallGreen Tick

  • People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)
    Meeting this standard

    Our latest inspection of this standard was:

    on 26 November 2013 during an inspection to make sure that the improvements required had been made

    See our inspector's full report about this standard published 15 January 2014

    Our checks since then:

    As part of the planning for our routine inspection of 19 February 2014 , our inspector reviewed the information in our central database and concluded that no inspection of this standard was required.

  • Before people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)
    Meeting this standard

    As part of our planning for routine inspection of 19 February 2014 , our inspector reviewed the information in our central database and concluded that no inspection of this standard was required.

    Our previous check of this standard was based on declarations and evidence given by this care service when they registered with CQC on 1 September 2010.

2
Providing care, treatment and support that meets people's needs
OverallGreen Tick

  • People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)
    Meeting this standard

    Our latest inspection of this standard was:

    on 29 January 2014 during an inspection to make sure that the improvements required had been made

    See our inspector's full report about this standard published 14 March 2014

    Our checks since then:

    As part of the planning for our routine inspection of 19 February 2014 , our inspector reviewed the information in our central database and concluded that no inspection of this standard was required.

  • Food and drink should meet people's individual dietary needs (outcome 5)
    Meeting this standard

    As part of our planning for routine inspection of 19 February 2014 , our inspector reviewed the information in our central database and concluded that no inspection of this standard was required.

    Our previous check of this standard was based on declarations and evidence given by this care service when they registered with CQC on 1 September 2010.

  • People should get safe and coordinated care when they move between different services (outcome 6)
    Meeting this standard

    As part of our planning for routine inspection of 19 February 2014 , our inspector reviewed the information in our central database and concluded that no inspection of this standard was required.

    Our previous check of this standard was based on declarations and evidence given by this care service when they registered with CQC on 1 September 2010.

3
Caring for people safely and protecting them from harm
OverallGreen Tick

  • People should be protected from abuse and staff should respect their human rights (outcome 7)
    Meeting this standard

    Our latest inspection of this standard was:

    on 29 January 2014 during an inspection to make sure that the improvements required had been made

    See our inspector's full report about this standard published 14 March 2014

    Our checks since then:

    As part of the planning for our routine inspection of 19 February 2014 , our inspector reviewed the information in our central database and concluded that no inspection of this standard was required.

  • People should be cared for in a clean environment and protected from the risk of infection (outcome 8)
    Meeting this standard

    Our latest inspection of this standard was:

    on 7 February 2013 during a routine inspection

    See our inspector's full report about this standard published 26 April 2013

    Our checks since then:

    As part of the planning for our routine inspection of 19 February 2014 , our inspector reviewed the information in our central database and concluded that no inspection of this standard was required.

  • People should be given the medicines they need when they need them, and in a safe way (outcome 9)
    Meeting this standard

    Our latest inspection of this standard was:

    on 19 February 2014 during a routine inspection

    See our inspector's full report about this standard published 21 March 2014

  • People should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)
    Meeting this standard

    Our latest inspection of this standard was:

    on 24 June 2013 during a routine inspection

    See our inspector's full report about this standard published 22 August 2013

    Our checks since then:

    As part of the planning for our routine inspection of 19 February 2014 , our inspector reviewed the information in our central database and concluded that no inspection of this standard was required.

  • People should be safe from harm from unsafe or unsuitable equipment (outcome 11)
    Meeting this standard

    As part of our planning for routine inspection of 19 February 2014 , our inspector reviewed the information in our central database and concluded that no inspection of this standard was required.

    Our previous check of this standard was based on declarations and evidence given by this care service when they registered with CQC on 1 September 2010.

4
Staffing
OverallGreen Tick

  • People should be cared for by staff who are properly qualified and able to do their job (outcome 12)
    Meeting this standard

    Our latest inspection of this standard was:

    on 9 December 2010 during an inspection in response to concerns

    See our inspector's full report about this standard published 8 February 2011

    Our checks since then:

    As part of the planning for our routine inspection of 19 February 2014 , our inspector reviewed the information in our central database and concluded that no inspection of this standard was required.

  • There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)
    Meeting this standard

    Our latest inspection of this standard was:

    on 24 June 2013 during a routine inspection

    See our inspector's full report about this standard published 22 August 2013

    Our checks since then:

    As part of the planning for our routine inspection of 19 February 2014 , our inspector reviewed the information in our central database and concluded that no inspection of this standard was required.

  • Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)
    Meeting this standard

    Our latest inspection of this standard was:

    on 24 June 2013 during a routine inspection

    See our inspector's full report about this standard published 22 August 2013

    Our checks since then:

    As part of the planning for our routine inspection of 19 February 2014 , our inspector reviewed the information in our central database and concluded that no inspection of this standard was required.

5
Quality and suitability of management
OverallGreen Tick

  • The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)
    Meeting this standard

    Our latest inspection of this standard was:

    on 29 January 2014 during an inspection to make sure that the improvements required had been made

    See our inspector's full report about this standard published 14 March 2014

    Our checks since then:

    As part of the planning for our routine inspection of 19 February 2014 , our inspector reviewed the information in our central database and concluded that no inspection of this standard was required.

  • People should have their complaints listened to and acted on properly (outcome 17)
    Meeting this standard

    Our latest inspection of this standard was:

    on 9 December 2010 during an inspection in response to concerns

    See our inspector's full report about this standard published 8 February 2011

    Our checks since then:

    As part of the planning for our routine inspection of 19 February 2014 , our inspector reviewed the information in our central database and concluded that no inspection of this standard was required.

  • The service must tell CQC about certain incidents, as required by law, that affect the health, safety and welfare of people who receive care (outcome 20)
    Meeting this standard

    Our latest inspection of this standard was:

    during a check to make sure that the improvements required had been made

    See our inspector's full report about this standard published 8 November 2011

  • People's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)
    Meeting this standard

    Our latest inspection of this standard was:

    on 29 January 2014 during an inspection to make sure that the improvements required had been made

    See our inspector's full report about this standard published 14 March 2014

    Our checks since then:

    As part of the planning for our routine inspection of 19 February 2014 , our inspector reviewed the information in our central database and concluded that no inspection of this standard was required.

  • Suitable management of services is provided (outcome 24)
    Meeting this standard

    Our latest inspection of this standard was:

    during a check to make sure that the improvements required had been made

    See our inspector's full report about this standard published 8 November 2011

Inspection Reports

Carried out on 19 February 2014 during a routine inspection
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63.79 KB
Carried out on 13 February 2014 during an inspection to make sure that the improvements required had been made
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79.11 KB
Carried out on 2 and 4 December 2013 during an inspection to make sure that the improvements required had been made
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114.22 KB
Carried out on 24 and 25 June 2013 during a routine inspection
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102.74 KB
Carried out on 7 and 26 February 2013 during a routine inspection
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126.13 KB
Carried out during a check to make sure that the improvements required had been made
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34.64 KB
Carried out on 13 July 2011 during an inspection in response to concerns
Carried out on 9 December 2010 during an inspection in response to concerns
Download report:  
92.73 KB

Visits to monitor the care of people whose rights are restricted under the Mental Health Act

Each year, we visit all NHS trusts and independent providers who care for people whose rights are restricted under the Mental Health Act to monitor the care they provide and check that patients' rights are met. Immediate concerns raised by patients on those visits are discussed, if appropriate, with hospital staff.

Our Mental Health Act Commissioners may carry out a number of visits to each provider over a 12 month period, during which they talk to detained patients, staff and managers about how services are provided. In the past, we summarised themes from the visits and published an annual statement followed by the provider's response where applicable. We are looking at different ways to indicate the outcomes of our monitoring in the future.


Reports under our old system of regulation (including those from before CQC was created)
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Need this report in a different format?

Contact us or call 03000 616161 to request a summary of the latest inspection report for this service in Easy to Read, Braille, BSL or other alternative formats.

What our icons mean

All standards were being met when we inspected the service. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
At least one standard in this area was not being met when we inspected the service and we required improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.


What does a grey cross mean

At least one standard in this area was not being met when we inspected the service and we required improvements.

What happens next
The service will tell us how it is making improvements. Once we are happy that the improvements have been made, we will update our judgement to show a green tick. Other times, we may have to carry out a 'follow-up' inspection to check improvements.


How can I get more information
Our inspector's report will give you more information about why the service received a grey cross. You can also contact the service directly or visit its website for more details on any improvements it has made.



What does a red cross mean

At least one standard was not being met when we inspected the service and we took enforcement action.

What happens next
The type of enforcement action we take depends on the seriousness of our inspector's findings, and the service must make improvements before we update the judgement on our website.


How can I get more information
Our inspector's report will give you more information about why the service received a red cross. You can also contact the service directly or visit its website for more details on any improvements it has made.