The Care Quality Commission checks whether hospitals, care homes and care services are meeting government standards. Visit our website at www.cqc.org.uk.
Valley Lodge Care Home with Nursing
- Bakewell Road, Matlock, DE4 3BN
- (01629) 583447
- See on a map
Type of service
Care home with nursing, Care home without nursing
Specialisms/services
Dementia, Diagnostic and/or screening services, Learning disabilities, Mental health conditions, Physical disabilities, Sensory impairments, Caring for adults under 65 yrs, Caring for adults over 65 yrs
CQC has warned Ashmere Care Group that it must make immediate improvements at Valley Lodge Care Home with Nursing. This page will be updated to reflect this as soon as our full report is published. Read more here.
We have received information that has led us to carry out a check at Valley Lodge Care Home with Nursing. We will publish a report when our check is complete.
These are the results of our most recent checks showing whether this care service is meeting each of the standards that the government says you have the right to expect.
1Standards of treating people with respect and involving them in their careOverall
Standards of treating people with respect and involving them in their care
- Our latest checkPeople should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)
Meeting this standardOn 8th August 2011 we checked this standard and found that this care service was meeting it.
Our judgement was: Staff interact with people in a manner which considers their dignity and treats them with respect however peoples preferences are not always recorded.
See our inspector's full report about this standard from 8th August 2011
- Our latest checkBefore people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)Meeting this standard
On 17th April 2012 we checked this standard and found that this care service was meeting it.
Our judgement was: People can be re-assured that there are procedures in place to gain and review consent from people, where individuals lack capacity to make certain decisions about their care and welfare.
See our inspector's full report about this standard from 17th April 2012
2Standards of providing care, treatment and support that meets people's needsOverall
Improvements
required
Standards of providing care, treatment and support that meets people's needs
- Our latest checkPeople should get safe and appropriate care that meets their needs and supports their rights (outcome 4)
Improvements requiredOn 17th April 2012 we checked this standard and found that this care service was not meeting it and we required improvements.
Our judgement was: People who use services do not receive effective, safe and appropriate care treatment and support that meets their needs in a timely and well planned way.
See our inspector's full report about this standard from 17th April 2012
- Our latest checkFood and drink should meet people's individual dietary needs (outcome 5)Meeting this standard
On 8th August 2011 we checked this standard and found that this care service was meeting it.
Our judgement was: People have sufficient and appropriate support to ensure they have the food
And drink they need.See our inspector's full report about this standard from 8th August 2011
- Our latest checkPeople should get safe and coordinated care when they move between different services (outcome 6)Meeting this standard
On 8th August 2011 we checked this standard and found that this care service was meeting it.
Our judgement was: The service co-operates with other professionals to ensure peoples’ health needs were assessed.
See our inspector's full report about this standard from 8th August 2011
3Standards of caring for people safely and protecting them from harmOverallImprovements
required
Standards of caring for people safely and protecting them from harm
- Our latest checkPeople should be protected from abuse and staff should respect their human rights (outcome 7)Meeting this standard
On 13th October 2011 we checked this standard and found that this care service was meeting it.
Our judgement was: Safeguarding training was available to staff but this did not always result in correct reporting of incidents
See our inspector's full report about this standard from 13th October 2011
- Our latest checkPeople should be cared for in a clean environment and protected from the risk of infection (outcome 8)Improvements required
On 17th April 2012 we checked this standard and found that this care service was not meeting it and we required improvements.
Our judgement was: The home was found to be clean with some monitoring of hygiene standards in place however there are not fully established systems and equipment in place to meet all aspects of the Code of Practice.
See our inspector's full report about this standard from 17th April 2012
- Our latest checkPeople should be given the medicines they need when they need them, and in a safe way (outcome 9)Improvements required
On 17th April 2012 we checked this standard and found that this care service was not meeting it and we required improvements.
Our judgement was: A lack of safe and robust medication procedures put people at risk of harm and the potential to lead to unsafe management of medicines and people not receiving their medicines in an effective and timely manner.
See our inspector's full report about this standard from 17th April 2012
- Our latest checkPeople should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)Meeting this standard
On 8th August 2011 we checked this standard and found that this care service was meeting it.
Our judgement was: People live in clean, comfortable and homely surroundings, which are generally well maintained and cater for people's needs
See our inspector's full report about this standard from 8th August 2011
- Our latest checkPeople should be safe from harm from unsafe or unsuitable equipment (outcome 11)Improvements required
On 17th April 2012 we checked this standard and found that this care service was not meeting it and we required improvements.
Our judgement was: People do not receive care treatment and support in a safe and timely manner as essential equipment is not available in sufficient quantities to meet people’s needs
See our inspector's full report about this standard from 17th April 2012
4Standards of staffingOverallImprovements
required
Standards of staffing
- Our latest checkPeople should be cared for by staff who are properly qualified and able to do their job (outcome 12)Meeting this standard
On 13th October 2011 we checked this standard and found that this care service was meeting it.
Our judgement was:
Recruitment procedures are sufficiently robust to ensure that staff are suitable to work with vulnerable adults.See our inspector's full report about this standard from 13th October 2011
- Our latest checkThere should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)Improvements required
On 17th April 2012 we checked this standard and found that this care service was not meeting it and we required improvements.
Our judgement was: People who use services are at risk of not having their health and welfare needs met as there is not a system in place that ensures there are sufficient numbers of suitable staff on duty at all times.
See our inspector's full report about this standard from 17th April 2012
- Our latest checkStaff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)Meeting this standard
On 8th August 2011 we checked this standard and found that this care service was meeting it.
Our judgement was: The staff team are supported by a programme of regular training and supervision.
See our inspector's full report about this standard from 8th August 2011
5Standards of quality and suitability of managementOverall
Standards of quality and suitability of management
- Our latest checkThe service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)Meeting this standard
On 8th August 2011 we checked this standard and found that this care service was meeting it.
Our judgement was: There are opportunities for people to make their views known about the service and their satisfaction with it.
See our inspector's full report about this standard from 8th August 2011
- Our latest checkPeople should have their complaints listened to and acted on properly (outcome 17)Meeting this standard
On 8th August 2011 we checked this standard and found that this care service was meeting it.
Our judgement was: People have opportunities to raise concerns and have confidence they will be dealt with appropriately.
See our inspector's full report about this standard from 8th August 2011
- Our latest checkThe service must tell CQC about certain incidents, as required by law, that affect the health, safety and welfare of people who receive care (outcome 20)Meeting this standard
On 13th October 2011 we checked this standard and found that this care service was meeting it.
Our judgement was: Whilst notifications are being sent poor communication and knowledge of some staff have caused delays in them being completed
See our inspector's full report about this standard from 13th October 2011
- Our latest checkPeople's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)Meeting this standard
On 13th October 2011 we checked this standard and found that this care service was meeting it.
Our judgement was:
Systems for reviewing and updating records are in place though this is not completed in consultation with people in the home.See our inspector's full report about this standard from 13th October 2011
Key to our latest checks on standards
Green Tick
All standards were being met when we last checked. (If this service has not had a CQC inspection since it registered with us, our check may be based on our assessment of declarations and evidence supplied by the service itself.)
Grey Cross
At least one standard in this area was not being met when we last checked and we required improvements.
Red Cross
At least one standard in this area was not being met when we last checked and we have taken enforcement action.
History of checks and inspections
Reviews of compliance
As well as the results of our most recent checks on each standard (which you can see above), you can also look at a complete history of all our checks. We call these Reviews of Compliance.
NB - We may do checks on a routine basis, as a result of concerns or to see whether improvements we have asked for previously have been made. Reports do not always look at every standard. It may take up to two weeks after the report is completed for it to be published here.
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Need this report in a different format?
Email us or call 03000 616161 to request a summary of the latest inspection report for this service in Easy to Read, Braille, BSL or other alternative formats.
What people have told us about this care service
Date written: 17th April 2012
Two relatives we spoke with said they felt involved in decisions about the care, treatment and support their family member received. Relatives spoke highly of the commitment of staff in meeting people's needs.
People felt that the daily routines took into account their wishes, such as how they wished to spend their day and when they preferred to go to bed and get up.
People felt that staff treated them with dignity and respected their privacy and
independence. Relatives shared this view.
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