The Care Quality Commission checks whether hospitals, care homes and care services are meeting government standards. Visit our website at www.cqc.org.uk.
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Knowle House Nursing Home
- Lingfield Road, East Grinstead, West Sussex, RH19 2EJ
- (01342) 317740
- See on a map
Type of service
Care home with nursing
Specialisms/services
Diagnostic and/or screening services, Caring for adults over 65 yrs
These are the results of our most recent checks showing whether this care service is meeting each of the standards that the government says you have the right to expect.
1Standards of treating people with respect and involving them in their careOverall
Standards of treating people with respect and involving them in their care
- People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)
Meeting this standardOur latest inspection of this standard was:
on 13 February 2013 during a routine inspection
See our inspector's full report about this standard published 3 April 2013
- Before people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)Meeting this standard
2Standards of providing care, treatment and support that meets people's needsOverall
Standards of providing care, treatment and support that meets people's needs
- People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)Meeting this standard
Our latest inspection of this standard was:
on 13 February 2013 during a routine inspection
See our inspector's full report about this standard published 3 April 2013
- Food and drink should meet people's individual dietary needs (outcome 5)Meeting this standard
- People should get safe and coordinated care when they move between different services (outcome 6)Meeting this standard
3Standards of caring for people safely and protecting them from harmOverall
Standards of caring for people safely and protecting them from harm
- People should be protected from abuse and staff should respect their human rights (outcome 7)Meeting this standard
Our latest inspection of this standard was:
on 13 February 2013 during a routine inspection
See our inspector's full report about this standard published 3 April 2013
- People should be cared for in a clean environment and protected from the risk of infection (outcome 8)Meeting this standard
- People should be given the medicines they need when they need them, and in a safe way (outcome 9)Meeting this standard
- People should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)Meeting this standard
- People should be safe from harm from unsafe or unsuitable equipment (outcome 11)Meeting this standard
4Standards of staffingOverall
Standards of staffing
- People should be cared for by staff who are properly qualified and able to do their job (outcome 12)Meeting this standard
- There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)Meeting this standard
Our latest inspection of this standard was:
on 13 February 2013 during a routine inspection
See our inspector's full report about this standard published 3 April 2013
- Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)Meeting this standard
Our latest inspection of this standard was:
on 13 February 2013 during a routine inspection
See our inspector's full report about this standard published 3 April 2013
5Standards of quality and suitability of managementOverall
Standards of quality and suitability of management
- The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)Meeting this standard
Our latest inspection of this standard was:
on 13 February 2013 during a routine inspection
See our inspector's full report about this standard published 3 April 2013
- People should have their complaints listened to and acted on properly (outcome 17)Meeting this standard
- People's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)Meeting this standard
Inspection Reports
Carried out on 13 February 2013 during a routine inspection
Carried out on 20 March 2012 during a routine inspection
Need this report in a different format?
Contact us or call 03000 616161 to request a summary of the latest inspection report for this service in Easy to Read, Braille, BSL or other alternative formats.
What our icons mean
 | All standards were being met when we inspected the service. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. |
 | At least one standard in this area was not being met when we inspected the service and we required improvements. |
 | At least one standard in this area was not being met when we inspected the service and we have taken enforcement action. |
What does a grey cross mean
| At least one standard in this area was not being met when we inspected the service and we required improvements.What happens nextThe service will tell us how it is making improvements. Once we are happy that the improvements have been made, we will update our judgement to show a green tick. Other times, we may have to carry out a 'follow-up' inspection to check improvements.How can I get more informationOur inspector's report will give you more information about why the service received a grey cross. You can also contact the service directly or visit its website for more details on any improvements it has made. |
What does a red cross mean
| At least one standard was not being met when we inspected the service and we took enforcement action.What happens nextThe type of enforcement action we take depends on the seriousness of our inspector's findings, and the service must make improvements before we update the judgement on our website.How can I get more informationOur inspector's report will give you more information about why the service received a red cross. You can also contact the service directly or visit its website for more details on any improvements it has made. |
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