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Inspection report

Date of Inspection: 19 September 2013
Date of Publication: 17 October 2013
Inspection Report published 17 October 2013 PDF | 82.37 KB

Overview

Inspection carried out on 19 September 2013

During a routine inspection

During our inspection with spoke with six people who used the service. Everyone we spoke with told us that overall they were satisfied with the service they received and had confidence in the abilities of the GPs. One patient told us “everyone here is wonderful, so friendly and helpful”. Another patient told us “I’m very happy with the services, it’s very easy to get an appointment on the same day or the day after if you don’t mind which doctor you see”.

We found the consulting rooms, waiting area and toilets were clean and tidy and free from odours. Patients we spoke with said they had no concerns about hygiene standards within the practice.

Patients were cared for, or supported by suitably qualified, skilled and experienced staff. Records we reviewed showed there were effective recruitment and selection processes in place.

Patients who used the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse from happening.

The practice sought the views of patients and acted upon the feedback received. There was a Patient Participation Group who supported the practice to monitor their performance. The practice undertook periodical clinical and nonclinical audits throughout the year.