- Homecare service
Charity Earnshaw Also known as Charity Earnshaw
Report from 7 February 2024 assessment
Contents
Ratings
Our view of the service
Charity Earnshaw is a domiciliary care service. The service provides care and support to adults in the community who require assistance with personal care. The service provides support to older people, people living with dementia and people with a physical disability living or mental health needs. Our off site assessment activity started on 9 February 2024 and ended on 23 February 2024. We looked at 8 quality statements; Safeguarding; Involving people to manage risks; Safe and effective staffing; Delivering evidence based care and treatment; Independence, choice and control; Equity in experiences and outcomes; Governance and assurance and Freedom to speak up.
People's experience of this service
People told us they felt safe, knew staff well and felt confident to raise any concerns. People told us they were involved in planning their care and were asked for feedback regularly. People told us they were supported by a friendly staff team, who were punctual and stayed the allocated time, however some felt communication could be improved which we fed back to the provider. Positive feedback was received about living as an individual and making choices. People were involved in their care and support plan asked to provide feedback as part of the providers governance framework.