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Renaissance Personnel Ltd (Kentish Town) Good

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 11 October 2013
Date of Publication: 13 November 2013
Inspection Report published 13 November 2013 PDF | 79.82 KB

Overview

Inspection carried out on 11 October 2013

During a routine inspection

People's independence and personal choices were actively promoted and supported by the use of personalised care planning. One person told us ' I am treated with respect by the carers'. Another told us 'I am very happy with the care I am given'.

Staff told us they received both mandatory and specialist training in order to deliver safe and effective care and support to people who used their services. People told us that staff were ‘excellent’ and that they ‘felt safe’ when they received care and support.

Staff were trained in safeguarding and knew where to find the safeguarding policy. Staff we spoke to were able to recognise different types of abuse. This meant their safeguarding training had been effective.

We saw there were sufficient numbers of staff with the right competencies, training and knowledge to provide safe, effective care. The manager told us they had systems in place to be able to respond to changing circumstances within the service.

We saw evidence that the provider regularly monitored the quality of the service provided. Staff told us that home visits were undertaken by care management staff to observe care and ensure it was given appropriately. We noted that risk and needs assessments were updated and reviewed on a regular basis. This meant that people received safe and effective care in a safe environment.