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Care UK – Wycombe Minor Injuries and Illness Unit Good

All reports

Inspection report

Date of Inspection: 26 March 2013
Date of Publication: 24 May 2013
Inspection Report published 24 May 2013 PDF | 85.68 KB

Overview

Inspection carried out on 26 March 2013

During a routine inspection

We spoke with six people who used the service. They told us they were treated with respect and had been able to ask any questions they wanted to. They said they were given advice about what they needed to do after treatment. They were all very positive about the way the service operated.

The staff team included trained reception cover, clinical staff and management support. Clinical staff comprised advanced nurse practitioners who provided rapid clinical assessment to patients who attended MIIU. Advanced nurse practitioners also carried out some treatment. There were also emergency nurse practitioners and general practitioners who carried out consultations and provided treatment. This meant there was an effective system of initial information collection and patient assessment in place followed by treatment or advice provided in the most appropriate and effective way.

We were told regular reviews of care and treatment took place and staff undertook systematic clinical audits. There was evidence that learning from incidents took place and appropriate changes were implemented.

There was a policy in place and being followed to manage risks. Incidents were recorded, monitored and responded to appropriately. Staff understood the responsibility to report serious incidents and adverse events to the Care Quality Commission and other bodies. The provider had an effective system to regularly assess and monitor the quality of service.