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Archived: Andover Dental Practice

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Inspection report

Date of Inspection: 12 October 2012
Date of Publication: 9 November 2012
Inspection Report published 9 November 2012 PDF | 79.38 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 12 October 2012, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate professional development. We looked at records that showed that continuing professional development was logged. The dentist described examples of attending conferences and trade shows to extend his clinical knowledge. The practice had been awarded the British Dental Association good practice certificate, which demonstrated that the clinical staff had met the association’s training requirements. Examples of training completed in the previous year included emergency first aid, safeguarding vulnerable adults, resuscitation for adults and children and infection control.

From reviewing team meeting minutes, we saw that these were used as opportunities for discussing training needs as well as for reviewing topic areas and learning from incidents or patient feedback.

We spoke with three people who had attended the practice for appointments, during our visit. They said they particularly valued the skills and experience of all members of the team.

Records showed that staff had received appraisals, and these had been used to identify people’s training and development needs.