• Dentist
  • Dentist

Maycroft Dental Practice

172 Hoylake Road, Moreton, Wirral, Merseyside, CH46 8TQ (0151) 677 1067

Provided and run by:
Mrs. Carina Sharp

All Inspections

During an assessment under our new approach

We had undertaken a comprehensive inspection under our previous methodology of Maycroft Dental Practice on 22 November 2023 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well-led care and was in breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. We undertook a follow up focused assessment on 29 May 2024. This assessment was carried out to review the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements. We found the practice had met regulations. The practice had systems to manage risks, particularly in respect of medical emergencies, safeguarding of children, management and maintenance of X-ray equipment and equipment used for decontamination of instruments and for infection control. Recruitment procedures reflected current legislation; systems and processes to ensure the practice ran safely were in place and understood by staff. There was effective leadership and a culture of continuous improvement. Maycroft Dental Practice is in Wirral, Cheshire and provides NHS and private dental care and treatment for adults and children. At the time of our assessment, the dental team included 2 dentists, 2 qualified dental nurses, one of whom is the practice manager, 3 trainee dental nurses, 3 dental therapists and 3 receptionists. The practice has 3 treatment rooms.

22/11/2023

During a routine inspection

We carried out this announced comprehensive inspection on 22 November 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies and could evidence refresher training, undertaken on an annual basis.
  • Appropriate medicines and life-saving equipment were not available, as referred to in recognised guidance.
  • The practice had some systems to manage risks for patients, staff, equipment and the premises. Some processes to ensure safety of some equipment had lapsed and required registrations had not been completed.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children. We noted that some staff could not evidence current training on safeguarding.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • Staff felt involved and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Processes were in place to deal with complaints positively and efficiently.
  • The practice had information governance arrangements.

Background

Maycroft Dental Practice is in Wirral, Cheshire and provides NHS and private dental care and treatment for adults and children.

There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 2 dentists, 2 qualified dental nurses, one of whom is the practice manager, 3 trainee dental nurses, 3 dental therapists and 3 receptionists. The practice has 3 treatment rooms.

During the inspection we spoke with 1 dentist, 2 dental nurses, 1 dental therapist and the practice manager. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open: Monday to Wednesday from 9am to 5pm; Thursday from 9am to 7pm and Friday from 8.30am to 5pm.

We identified regulations the provider was/is not complying with. They must:

Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

12 March 2013

During a routine inspection

During our inspection of Maycroft Dental Services we spoke with five members of staff and six people who used the service. People we spoke with told us that they were happy with the service provided. They felt they were given sufficient information about their treatment options and the relevant fees and were comfortable asking questions if they felt they needed to.

People told us that staff were friendly and said that they were treated with respect and their privacy was maintained. They told us that the clinics were clean and that they did not feel anxious when coming to see the dentists. One person told us "This is a fantastic dentist, very considerate". Another said "I have been coming here since 1965, this new dentist has made a world of difference".

We found that staff were appropriately trained in mandatory subjects of health and safety, first aid, manual handling, infection control, safeguarding, consent to treatment, radiation, emergency treatment and defibrilation.

Staff said "It is a good place to work", "I like working here" and "We are constantly talking with each other, discussing any issues on a daily basis".

We found that the clinics were clean, that the required decontamination and infection control procedures were in place and that cleaning was carried out daily.

14 March 2012

During a routine inspection

We spoke with two patients during the visit. They said they were very happy with the service they received. One person said,'The dentist is lovely. I'm very happy with the service.' Another person said, 'I'm very happy with the service. The appointment system is flexible and the staff are very good.'