Shirley View Nursing Home

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported to have choice and control and make decisions about how their support was provided. They were encouraged and helped by staff to do as much as they could for themselves, to maintain their independence. People were supported to understand their rights and how the service would make sure these were respected. People’s friends and families were free to visit them with no restrictions. People were encouraged to take part in a wide range of activities both at the service and in the community which helped support their independence, health and wellbeing.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff understood that people should be supported to have choice and control and make decisions about how their care was provided. They made sure people could be as independent as possible and respected their rights. A staff member said, “By following people’s care plan we can make sure people get a choice. So when people are getting dressed we give them a choice of what they might like.” The registered nurse told us, “We always ask people for their consent and if people can do things for themselves we encourage them to do so. “ The registered manager told us, “I monitor the staff every day and work on the floor and always observing staff and making sure they are following people’s care plans. I look at the way staff are talking to people and delivering care and communicating with people. We follow people’s communication needs to make sure people can understand what is happening. I use my daily spot checks, meetings and training to make sure staff understand what people’s rights are and staff respect these.” Staff supported people to take part in a wide range of activities to support their independence, health and wellbeing. The activities co-ordinator said, “I meet people and their families and we sit down and have a conversation about what they would like to do in terms of activities and events. Sometimes I get the families involved. I refer to [website resources about activities] and use them to gain some ideas about activities that we can bring in here. For people who are in bed I spend time in the afternoon with people and do personalised activities with them.” The activities co-ordinator told us about one person who loved sports and how they had set up a sports podcast for the person to listen to, in their room, so that they could stay up to date with the latest news.

People had choice and control about how they wanted to receive care and support from staff. A relative told us, “[Family member] is able to tell the staff how they want things done and makes sure they get what they want.” People were encouraged and supported to do as much as they could for themselves, to maintain their independence. A relative said, “[Family member] has their dinner and [staff] make sure they can eat independently so people are helped to eat and stay involved.” People understood their right to be involved and make choices, and how these should be respected. One person said, “Sometimes I don’t feel like doing anything and if I want to relax I can.” People’s family and friends were free to visit when they wished. There were no restrictions placed on when they could come. A relative told us, “This is people’s home. It’s relaxed and friendly. There are no visiting restrictions. We can come whenever and [family member] has a lot of people visit them.” People undertook activities at the service and in the community which supported their independence, health and wellbeing. One person said, “There is quite a lot of things going on here.” A relative told us, “The staff make sure [family member] can get out and about when [family member] needs to.” Another relative said, “They have developed sensory mats and bought sensory pets as [family member] does not like doing the group activities. [Family member] likes to be touched so staff sit with them and do hand massages and nail painting which [family member] really likes.”

People’s care records reflected the choices and decisions they had made about how their care and support should be provided. This included information about people’s likes and dislikes, their preferred routines and how they wished to spend their day. People’s care records instructed staff, when providing care and support, to seek people’s consent, support people to do as much as they could and wanted to do for themselves, and to make sure people’s right to privacy and to be treated with dignity were respected.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.