- Care home
Cumberland
Report from 31 January 2024 assessment
Contents
Ratings
Our view of the service
Cumberland is a 'care home' that can provide nursing and personal care to up to 56 people. At the time of our inspection there were 43 people living at the care home, majority of whom were living with dementia. We conducted our unannounced on-site inspection of this service on 13 February 2024. The service was safe. However, we have made two recommendations about medicines recording and social activities are managed. Staff and managers understood their duty to safeguard people from abuse and harm. Staff had been trained to recognise and report the signs of abuse and understood how to reduce safety risks. There were enough staff on duty to support people and meet their needs. Managers undertook robust checks to make sure staff were suitable to be employed and support people. Staff received regular and relevant training and support. The care homes environment was suitably adapted, clean and a safe place for people to live. The providers medicines systems were well-organised, and staff ensured people received their prescribed medicines. The service was effective. Staff understood how to meet people’s needs and preferences because these had been assessed and recorded in up to date care plans. Staff supported people to participate in meaningful recreational and leisure activities that reflected their social interests. Staff understood how to help people stay healthy and well. There was a clear understanding of the Deprivation of Liberty Safeguards (DoLS). The service was caring. Staff treated people with respect, dignity and compassion and upheld their human rights. Staff ensured people were supported to have choice and control and make decisions about how their care and support was provided. The service was responsive. Staff treated people equally and fairly and reduced the risk of them of being excluded from receiving care and support they were entitled to. People’s feedback was used to improve care.
People's experience of this service
Outcomes for people who lived at the care home were positive. People reported receiving the standard of care and support described in all the quality statements we assessed as part of this inspection. A relative told us, “I know my [family member] is well cared for and looked after at Cumberland where she is very happy.” People were supported to live safely at the service, free from abuse or harm. People were supported to understand safeguarding and how to raise concerns when they did not feel safe. People were involved in making decisions about how they wished to be supported to stay safe. People received prompt and appropriate support from sufficient numbers of well deployed and trained staff. People lived in a suitably adapted, comfortable and safe environment. People received their prescribed medicines as and when they should. People received a good standard of care and support from suitably trained and supported staff who understood how people wished to be supported to achieve positive outcomes. People received person centred care and support from staff according to their assessed needs and wishes outlined in their personalised care plan. People were supported to live healthy lives and stay well. People were treated equally and with compassion, and had their human rights and diversity respected. Staff treated people with respect and dignity and upheld their right to privacy. People had choice and control about how they preferred to receive care and support from staff. People were supported, as far as possible, to have their say on the care they received. People were encouraged and supported to do as much as they could for themselves and maintain their independence. People undertook activities within the service and the wider community which supported their independence, health and wellbeing.