Lee House

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported to have choice and control and make decisions about how their support was provided. They were encouraged and helped by staff to do as much as they could for themselves, to maintain their independence. People were supported to understand their rights and how the service would make sure these were respected. People’s friends and families were free to visit them with no restrictions. People were encouraged to take part in a wide range of activities both at the service and in the community which helped support their independence, health and wellbeing.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The providers processes demonstrate that people were receiving the standard of care described in this quality statement. People’s care records gave a good overview of peoples individualised care and support needs, and reflected their choices and decisions they had made about how they preferred their needs to be met. This included information about people’s likes and dislikes, their preferred routines and how they wished to spend their day. People’s electronic care records instructed staff, when providing care and support, and to seek people’s consent. Care plans also set out clearly people’s differing dependency levels and what they were willing and could do for themselves, and what tasks they needed additional staff support with. For example, it was clear which individuals living in the care home were willing and capable of safely managing their own prescribed medicines or travelling independently in the local community.

People reported receiving the standard of care described in this quality statement. People had choice and control about how they lived their life and they told us they were supported to make informed choices. For example, people said they could choose when they got up and went to bed, and what they wore, ate, and did during the day. People were also encouraged to routinely take part in discussions about the care and support and any changes that were needed. People said managers and staff often invited them to attend a meeting to review their care plan. A person told us, “I like to get up early, which the staff know. It’s really good they [staff] help me get ready as soon as I wake up, which is what I asked them to do and is in my care plan.” People were encouraged and supported to do as much as they could for themselves, to maintain their independence. People told us staff supported them to be independent as they were willing and safely able to be. A person said, “I like to go out on my own to a local café to have a coffee in the morning, which the staff are happy to let me do providing I always let them know what time I go out.” People understood their right to be involved and make choices, and how these should be respected. A person remarked, “The staff always offer you a choice of meal and a drink at mealtimes and they [staff] know I like a hot drink in the morning.” People undertook activities at the service and in the wider community which supported their independence, health and wellbeing. One person said, “There is always lots of activities you can choose to join in with if you like. I particularly enjoy going out with staff to the local shops and restaurants.” Another person added, “I know the activities coordinators do arrange lots of in-house activities and community events for us to do, but I personally just like to do crossword puzzles on my own and keep my mind active that way, which the staff respect."

Managers and staff feedback demonstrated people were receiving the standard of care described in this quality statement. Staff spoke about people with kindness and compassion. They knew people well as individuals and understood they should be supported to have choice and control and make decisions about how their care was provided. They made sure people could be as independent as possible and respected this right. Staff told us, "I always ask people and offer them choices. For people with dementia, we record any peferences such as likes and dislikes" and "I always ask them, I ask them about their care. I don’t like to assume. I prompt them, I repeat my questions and let them mull it over."

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.