Sunningdale House Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were cared for by staff who were kind and respectful when helping them with daily living tasks. During the site visit, we observed examples of staff engaging with people in a gentle and sensitive manner. They took time to listen to people. We observed positive interaction between people and staff, including chatting, laughing, and joking. Staff supported people with group and individual activities as they preferred. Staff were very attentive and spoke with and reassured people throughout the day. Staff promoted people's independence and choice. They supported people to have control over their own care and to make decisions about their care and support where possible. The policies and systems in the service supported this practice. People were encouraged and supported to maintain relationships and networks that were important to them. Relatives told us they visited people regularly and that there was always a warm welcome for them.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The service had a culture that was open, positive, inclusive, empowering, and person-centred. People were supported to have choice and control over their own care and to make decisions about their care, treatment and wellbeing. The registered manager was advocating for one person who wished to go home.

People said staff were caring and respectful when helping them with daily living tasks. During the site visit, we observed examples of staff engaging with people in a gentle and sensitive manner. People were able to carry on with their usual routines and staff respected these. One person told us, “Yes, they're OK and they suit me (routines). I go to bed when I want and get up when I want. I can do as I please”.

Where people were unable to make decisions for themselves, Mental Capacity Assessments (MCA) had been completed and where necessary, decisions were made on behalf of people in consultation with appropriate others in people's best interests. Staff had received training about the MCA and Deprivation of Liberty Safeguards (DoLS). People's choices and preferences were included in their care plans. These were regularly reviewed and updated as people's needs changed.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.