6 December 2013
During a routine inspection
We spoke with nine people who used the service and they told us they were treated with the upmost respect. Comments included; "we are made welcome and staff make me feel at ease"; "staff explain all the processes and I have been most impressed by the care and attention I have received."
People said they had researched various skin clinics and felt that Epilight were very ethical in their practices and provided safe effective personalised treatment.
The general environment and the consulting and treatment rooms were clean, well equipped and maintained in a good physical condition. People told us that the premises were delightful and there was an atmosphere of calm and comfort.
Staff told us they felt well supported and had all the training and information they needed for their roles. They said that staff turnover was very low and as a consequence there was a stable staff team who all worked well together.
There were clear quality monitoring systems in place. These included direct discussion before and after each treatment and the use of questionnaires. Feedback from questionnaires included: "A wonderful relaxing place. Excellent service" and "I am impressed by the care and attention and always get good results."