You are here

We are carrying out checks at Rivacre House using our new way of inspecting services. We will publish a report when our check is complete.
All reports

Inspection report

Overview

During a check to make sure that the improvements required had been made

During our last visit to the service in June 2013, we looked at how the service notified us of significant incidents that had occurred in the service. Our review of our records prior to this visit had noted that no notifications had been received by us from the service. During our visit, an examination of care plans had noted that an incident had occurred that should have been reported to us. As a result we concluded that the service was not compliant with this outcome area and people using the service could not be confident that important events affecting their welfare were reported to us.

For the purposes of this review, we looked at our records relating to the service and correspondence received by us since our last visit. The service provided an action plan outlining how they would become compliant with this outcome area. We found that systems had been put into place. These included the manager having information in place for those incidents which are reportable. In addition to this, visits from a representative of the provider now included an assessment of those incidents that we needed to be aware of.