You are here

All reports

Inspection report

Date of Inspection: 28 August 2012
Date of Publication: 20 September 2012
Inspection Report published 20 September 2012 PDF | 80.19 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 28 August 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Review of user involvement questionnaires

Our judgement

The provider was meeting this standard. People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We spoke with four members of staff on duty, they told us they felt suppported in their roles and had access to training. Staff stated time was an issue in completing e-learning mandatory training but if they completed at home they could claim the time back and they were happy with this arrangement.

We saw there were regular monthly team meetings with minutes and action plans that were revisited at the next meeting.

We saw the training matrix for recent and future training and the staff rotas reflected attendance at this training. Staff supervision sessions were also rostered in the duty rota.

We spoke to one member of staff who was still in her probation period and she felt well supported. She gave an example when she had made a suggestion and now this was being actioned.

We saw there were champions identified for safeguarding, dignity, health and safety and infection control and prevention.

Staff supervision records were available and were carried out bi-monthly. Appraisal records were within all personal files with training needs identified..

Some staff members had achieved National Vocational Qualification (NVQ) levels 2,3,and 4.

One staff member told us that if is she was to need emergency leave for a problem, she was sure she would be accommodated as she felt valued as a staff member.