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Inspection report

Date of Inspection: 28 August 2012
Date of Publication: 20 September 2012
Inspection Report published 20 September 2012 PDF | 80.19 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 28 August 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Review of user involvement questionnaires

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

We found that staff we spoke with were aware of and understood the signs of abuse.

Staff spoken with were able to describe they action they would take if they witnessed poor practice or suspected someone was being abused. Local Authority contact numbers were available on notice boards and next to the pay phone.

Staff recognised their personal responsibility in safeguarding people within the service and keeping them free from harm.

Staff had access to Staff Assist a company programme where they could access confidential advice and support if required. Explain what staff assist is . Staff were aware of the Whistleblowing policy.

We saw evidence of a recent corporate financial audit of people's money that had found accounting to be accurate.

The provider had identified a problem with people sharing or selling their possessions to each other and reporting them as missing. , This had been raised at a recent user meetingand people were advised not to do this but this was strictly monitored.