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Inspection report

Date of Inspection: 11 July 2013
Date of Publication: 4 September 2013
Inspection Report published 04 September 2013 PDF | 76.69 KB

Overview

Inspection carried out on 11 July 2013

During a routine inspection

Palmyra is part of the Making Space organisation and provides care for 14 people.

The care being delivered at the home was person centred because people living there were involved in their care decisions were appropriate whilst respecting the person and their dignity.

We spoke with people who lived at the home and their relatives. We asked them to share with us their views and experience of the care and support they received. One relative told us “The care is brilliant; physical health needs are managed well with other health professionals, they link in with the staff at the home and they manage all aspects of care well.”

Making Space encouraged quality monitoring and assurance. They had an internal audit process in place were Registered Managers are involved in inspecting a home, which they do not manage, on a monthly basis to perform checks on duty staffing, service user records, staff information, facilities, complaints, finance, operational matters and human resources. An action plan is devised from the visit for highlighting areas of improvement, with a date for completion.

There was a business continuity plan in place to support safe care planning and delivery in the event of an incident or accident. The plan looked at possible foreseeable incidents and detailed how to deal with the situation.

We spoke with staff who told us they felt well supported by the management and peers. They said they worked well as a team and enjoyed their job.