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Inspection report

Date of Inspection: 14 August 2012
Date of Publication: 7 November 2012
Inspection Report published 7 November 2012 PDF | 84.87 KB

Overview

Inspection carried out on 14 August 2012

During a routine inspection

The care being delivered at the home was person centre because people living there were involved in their care decisions were appropriate whilst respecting the person and their dignity. Reasonable processes were in place to ensure people are protected from harm and risk.

Some of the people living at the home were able to attend college courses; the home has links with the local college to facilitate this option. Other activities were delivered at the home by the staff. A timetable was displayed on the resident's notice board to show which activities would take place & the day.

We spoke to 7 people living there and the feedback was positive about the services they received. Some of their comments included;

"Staff are great. They are kind and understanding"

"I have lived at a lot of places, some were good but this is the best"

Staff said they support each other and the company had policies and procedures in place to maintain their personal development.

Questionnaires and quality assurance monitoring processes were in place with positive feedback on the most recent; any points highlighted on analysis of questionnaires were addressed taking into consideration the objectives/targets for the home. The Director of Operations also receives the details of the outcome of the questionnaire.

Appropriate emergency and contingency procedures were in place, including routine fire drills, emergency staff briefing, & evacuation of the building.