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Inspection report

Date of Inspection: 11 November 2013
Date of Publication: 20 November 2013
Inspection Report published 20 November 2013 PDF | 76.1 KB

Overview

Inspection carried out on 11 November 2013

During a routine inspection

We found there were appropriate systems in place to ensure that consent to provide care and treatment had been obtained.

We looked at the service’s policy on consent and found it to be comprehensive and detailed.

One visiting relative told us; “I think it is nice, no concerns with staffing or management. I’m quite happy for X to be here. If he had any concerns he tells me, nothing major though.”

Care was planned and delivered in a way that was intended to ensure people’s safety and welfare during their stay.

We spoke to people about the quality of food and comments included; “The food is very good quality,” “I think it is good most of the time,“ “I’m very happy here and like the food” and “The food is excellent and the current cook is the best one we have had.”

We did not observe anyone who used the service who gave any cause for concern in relation to nutrition and hydration.

We looked at five staff personnel files and found robust checks had been undertaken prior to the commencement of employment of any new staff.

We found that the provider had systems in place to monitor the quality of the service they provided.

We found that the provider had effective systems in place to record, respond and investigate any complaints made about the service.