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Inspection report

Date of Inspection: 27 October 2011
Date of Publication: 2 December 2011
Inspection Report published 2 December 2011 PDF | 61.85 KB

Overview

Inspection carried out on 27 October 2011

During a routine inspection

On the day of the visit we talked with twelve of the fifteen people who were living at Ashwood Court Unit 1. Three people did not want to share their views with us. People told us that they were very satisfied with the way the home was run and the support and care provided. People who talked to us were confident when giving us their point of view about the service.

People at Ashwood Court Unit 1 said that they liked living there.

Comments included:

“It’s all right here.”

“I rate Ashwood Court as very good. It suits me.”

And,

"They’re not shifting me from here- it’s all right for me."

People confirmed that they were involved in planning their support.

Comments included:

"They talked to me and I signed something when I came in."

And,

“They ask about what you want.”

People confirmed that health care was provided and effective and that staff notice of any illness.

Comments included:

“Recently I had a bad pain in my chest and I couldn’t catch my breath and the staff were very quick to rush me into hospital.”

And,

"I go to see the doctor."

People told us that they always felt safe and mostly got on with the staff at Ashwood Court Unit 1.

Comments included:

“Staff are nice, very kind and quick.”

"I get on with staff they're nice. ....(member of staff) gets on my nerves a little but not very often."

“I’ve no complaints because they’ve helped me a lot."

“I’m happy… nobody hurts me.”

And,

"I've no favourite staff all are lovely. I can do my own thing everything is fine."