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Archived: Monet Lodge

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All reports

Inspection report

Date of Inspection: 13 January 2012
Date of Publication: 3 February 2012
Inspection Report published 3 February 2012 PDF | 43.45 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 13/01/2012, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

People using this service receive safe quality care and treatment because there is effective decision making and management of risks.

User experience

The people we spoke to did not comment on this outcome.

Other evidence

There was an audit programme in place which gathered information about the quality and safety if the care provided. Where gaps were identified, we saw evidence of actions to address the gaps.

There is a programme of regular visits by the provider to check on the quality of service being provided. Reports from these visits are provided to the CQC. These reports make recommendations, for which we saw evidence of actions being taken.

The systems for analysing incidents was an example of best practice (see Outcome 4). Complaints were recorded and investigated effectively. There was evidence that findings were used to develop and improve practice.