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Archived: Monet Lodge

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All reports

Inspection report

Date of Inspection: 13 January 2012
Date of Publication: 3 February 2012
Inspection Report published 3 February 2012 PDF | 43.45 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 13/01/2012, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

People using this service are protected from abuse and the risk of abuse and their human rights are respected and upheld.

User experience

The people who use services that we spoke to did not comment on this outcome. The relatives of patients told us that they felt confident that if they raised concerns with staff, they would be acted upon.

Other evidence

The hospital provided training to staff to ensure that they understand the signs of abuse and what to do if they suspect abuse. We spoke to three staff who were all able to identify the signs of abuse and the correct actions to take.

The provider has also set up a dedicated phone number for staff to raise any concerns.

Care plans identified those people who were vulnerable to abuse and actions to take to reduce the risk.

The service has reported incidents to the local authority and worked collaboratively with other services.

The staff we spoke to told us how they support patients to make choices where possible. When we observed people being cared for, we saw that staff offered people choices in an appropriate manner.