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Archived: Forget-Me-Not Homecare Services

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Inspection report

Date of Inspection: 31 October 2013
Date of Publication: 28 November 2013
Inspection Report published 28 November 2013 PDF | 66.57 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 31 October 2013, talked with people who use the service and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

At our previous inspection we had concerns regarding this outcome and issued a compliance action. At the time we found staff appraisals were not being regularly carried out as laid down in the organisations policy. We saw training for the administration of medication was not up to date which meant there was a risk medicines might not be administered safely.

At this inspection we looked at the records of staff appraisals. Staff appraisals are annual meetings between staff and management used to identify targets and promote individual development. We noted all staff except one had recently had an appraisal. The registered manager told us the one member of staff who had not had their appraisal would be completing the process shortly. We saw the appraisal format covered areas such as dress code, reliability, job satisfaction and training requirements. Staff we spoke with told us they found the appraisals useful. One person commented; “It’s good to put your side across and get feedback”.

We were shown the training matrix by the registered manager. A training matrix is a tool used to monitor the training provided and the training needs of a group of staff. We saw the training records were up to date and identified the training which had been completed by staff. We saw all staff were now trained in the administration of medicines. Staff we spoke with told us they felt they received enough training to do their job well. We also spoke with three people who used the service. They all said they felt the carers did a good job and were professional. One person said; “They are a good group of girls and they seem to know what they’re doing”.

We noted the training matrix did not record any recent safeguarding training for staff. It is important staff are regularly trained in this area in order to maintain their skills and knowledge so they are able to protect the people they work with from the risk of abuse. We discussed this with the registered manager who told us they incorporated the subject within other areas. We saw all staff were up to date in Skills For Care training which covered safeguarding. We were told staff were also required to watch a video annually which looked at the importance of safeguarding. We did not see any records to document when this was last done. The provider might like to note it is important records accurately reflect the learning and development activities of the workforce. We discussed with staff, what actions they would take if they had any concerns regarding the support people received. The staff we spoke with said they would report it to management, and if they did not respond appropriately, they would contact the Care Quality Commission, police or the local authority.