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Archived: Forget-Me-Not Homecare Services

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Inspection report

Date of Inspection: 31 October 2013
Date of Publication: 28 November 2013
Inspection Report published 28 November 2013 PDF | 66.57 KB

Overview

Inspection carried out on 31 October 2013

During an inspection to make sure that the improvements required had been made

We spoke with the registered manager, the deputy manager and three members of staff. Staff told us they were happy working at Forget-Me-not. One person said: "The training's good, it's the best place I've worked".

We visited three people who used the service, they all said they had no complaints and were happy with their care and support.

We saw training for the administration of medicines was up to date.

We saw staff received annual appraisals.

We saw the organisation had a satisfactory quality assurance system in place.