Ponsandane

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Staff were complimentary of the service’s leadership and records showed learning had been identified from incidents that occurred. Audits were designed to drive improvements and the service engaged positively with the local community.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Governance, management and sustainability during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

There were effective quality assurance and auditing systems in place designed to drive improvements in performance. Records showed action had been taken and changes made to procedures as a result of learning identified via these audits. The service’s digital care planning system made alerts when planned care tasks were delayed. This information was monitored in real time, and changes to staff allocations made to ensure people’s needs were met. The service valued it’s staff team and encouraged their development. Staff were supported to access further education and to gain additional skills. The service actively participated in the local community. Primary school children regularly visited to share their experiences with people and a fancy dress event was planned for world book day. In addition, the service offered student placements and apprenticeships in collaboration with local collages. To further expand Ponsandane’s activities a new well-being assistant role was in the process of being advertised. This role was intended to recruit local staff who were experiencing difficulties access employment and was for during school hours only.

The service had learned from a recent significant incident that had occurred. Additional procedures had been designed and introduced to prevent similar incidents reoccurring. Staff were complimentary of the service’s leadership and told us, “The manager is really nice, really approachable”, “I love my manager, she has been here for over a year now and has done brilliant. I had some personal issue come up with my life and she was very understanding and really helpful. [The manager] is really on the ball” and “[The managers] are lovely I can go to with them with anything, friendly helpful and informative.”