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The Hyperbaric Medical Centre - Plymouth (DDRC)

We are carrying out checks at The Hyperbaric Medical Centre - Plymouth (DDRC) using our new way of inspecting services. We will publish a report when our check is complete.
All reports

Inspection report

Date of Inspection: 21 March 2013
Date of Publication: 10 May 2013
Inspection Report published 10 May 2013 PDF | 86.42 KB

Overview

Inspection carried out on 21 March 2013

During a routine inspection

In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time.

People who used the service told us they were pleased with the care and treatment that they had received. They said "This place is amazing, everyone is happy and smiling and I feel completely safe here". "All of the staff have gone out of their way to make the treatment as pleasant as it could be. I am very pleased with the results". People were treated in a friendly and helpful way.

People felt well-informed and involved in their care. They were told about risks associated with their treatment and were asked to give consent before procedures took place. We saw that staff assessed the individual needs of each person that used the service and devised a treatment plan that was safe and appropriate.

We could see that people's dignity was maintained and their privacy protected. There were enough qualified, skilled and experienced staff to meet people's needs. Staff were aware of the importance of good nutrition and hydration.

There was a system in place to monitor the quality of service provided. We saw evidence that comments were listened to and that further investigation took place if necessary. Information gained from audits was analysed and used to inform future practice.