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Inspection report

Date of Inspection: 9 February 2012
Date of Publication: 2 March 2012
Inspection Report published 2 March 2012 PDF | 53.28 KB

Overview

Inspection carried out on 9 February 2012

During a routine inspection

We visited Cotswold Care Hospice in Minchinhampton, near Stroud, Gloucestershire, on 9 February 2012 and spent the day at the service. The hospice was established 25 years ago, and now operated from a new purpose-built building that was opened in 2008.

The hospice offered people with life-limiting conditions a 12-week programme of nursing care and support, art and complementary therapies, group sessions, and out-patient services. Families and carers were offered bereavement support and counselling.

People were also able to receive care and support from a 'hospice at home' service. Healthcare professionals and care staff offered patients end-of-life palliative care in their own homes. The hospice worked with the palliative care team from Gloucestershire Royal Hospital and facilitated other support groups such as a pulmonary rehabilitation group and a multiple sclerosis group.

During our visit to the hospice we met and talked at some length with seven patients. They told us that the hospice had "surpassed expectations" and "when I came here, everything seemed to fall into place". One person who we met in the art therapy room said of the service: "it's been a life saver." A person who was new to the service said "I have been made so welcome. It's first class and I don't see how it could be better." We were told "I really look forward to coming" and "this means so much to me."

We met and talked with members of the senior management team, including the head of care services. We talked with administration, nursing and therapy staff, observed care and support, and reviewed some patient notes. We observed a feedback session at the end of the day between clinical and therapy staff, and joined an art therapy session to talk with people. We also toured the premises and met a number of the volunteer staff.