Elite Care Services Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

As part of this assessment, we looked at 1 quality statement for the key question of caring. This was ‘independence, choice and control.’. Staff supported people to be part of their own care planning. Choice was communicated to people in a way they could understand, so they could make their own decisions.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were fully supported to maintain and develop their own 'circle of support', identifying people who supported their independence, to build social networks and have community involvement. A relative commented, “The carers encourage [family member] so much to keep their independence. For instance, they support them to do as much as possible in relation to their personal care, shopping and using public transport.”

The assessment and care planning process considered people's values, beliefs, hobbies and interests along with their goals for the future. We saw information about what was important to people and how their support needed to be delivered to maintain their independence. The service supported people to take positive risks to improve their quality of life and increase their independence to its maximum.

Staff understood the importance of supporting people to maintain or develop their independence. One staff member said, “I help maintain people’s independence by encouraging them to complete tasks for themselves which I know they are able to do and aiding them in this rather than doing it for them.”

People were encouraged to maintain their independence and do as much as they could for themselves, and we saw staff encouraging people to undertake tasks that were within their capabilities. For example, we saw 1 person was supported to take the lead in showing us around their home.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.