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Inpatient survey 2014

  • Public

This survey looked at the experiences of over 59,000 people who were admitted to an NHS hospital in 2014.

Eligibility and participation

  • Participants: 59,083
  • Response rate: 47 per cent
  • Age range: 16 years and older
  • Time period:  September 2014 to January 2015
  • Eligibility: Patients aged 16 years or older, with at least one overnight stay between June and August 2014.
  • Exclusions: Patients treated for maternity or psychiatric reasons, patients admitted for planned termination of pregnancy, day case patients, private patients (non-NHS).

Key findings for England

Most people reported an overall positive experience of their inpatient care. The majority of respondents said that they were ‘always’ treated with respect and dignity and that they ‘always’ had confidence and trust in the nurses and doctors treating them.

However, the results also indicate some areas where patients’ experiences of care were less positive, which include:

  • People’s experiences of being admitted.
  • The information and support they received while they were an inpatient.
  • Being discharged from hospital.

The national results set out our findings in more detail. We have included comparisons with the 2013 survey where possible.

National results from the 2014 Inpatient Survey - Summary and results tables PDF | 988.79 KB

Results for NHS trusts

These results show how trusts performed on questions within the inpatient survey. Only questions that evaluate performance are included.

The technique used to analyse these results allows us to identify which trusts we can confidently say performed 'better', 'worse' or 'about the same' when compared with most other trusts.

View the A-Z list of inpatient survey results by NHS trust.

Each trust was also provided with a benchmark report which provides more detail about the data. You can view these reports on the NHS surveys website.

For detailed information on how we analysed the trust results, please read the technical document below.

2014 Inpatient Survey - Technical details PDF | 210.98 KB

Results from previous inpatient surveys

You can find the national and trust results from previous inpatient surveys on the NHS surveys website. Please click on the folder for the year in which you are interested and then choose the ‘published results’ folder.

Pre-release access list

You can find a list of individuals that had access to the results of the survey prior to publication below.

2014 Inpatient Survey - Pre-release access list PDF | 18.2 KB

How CQC will use the results

We will use the results to support intelligent monitoring to help us decide when, where and what to inspect. It will also form a key source of evidence to support the judgments and ratings we publish for acute trusts.

How other organisations will use the results

The organisations below will use the results in the following ways.

NHS trusts

Trusts, and commissioners, are expected to take action to improve services based on the results.

NHS England

NHS England uses a set of questions from inpatient survey to produce a separate index measure called the Overall Patient Experience Score. The score forms part of a regular statistical series that is updated alongside the publication of each respective national survey.

The scores are calculated in the same way each year, so that the experience of NHS users can be compared over time. As part of the supporting documentation, NHS England also produces and publishes a diagnostic tool to help NHS managers and the general public understand what feeds into the overall scores and to see how scores vary across individual NHS provider organisations.

The Department of Health

Results from the survey are used to produce a number of key indicators that support the NHS Outcomes Framework, specifically domain four: ensuring that people have a positive experience of care.

The framework sets out the outcomes and corresponding indicators that the Department of Health uses to hold NHS England to account for improvements in health outcomes, as part of the Government’s mandate to NHS England. 

The NHS Trust Development Authority

The NHS Trust Development Authority will use the results to inform quality and governance activities as part of its oversight model for NHS trusts.

Last updated:
26 June 2015