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Accident and emergency survey 2014

  • Public

Read the results of our latest survey which asked people about their experiences of accident and emergency (A&E) departments in 2014.

Eligibility and participation

  • Participants: almost 40,000
  • Response rate: 34 per cent
  • Age range: 16 years and older
  • Time period: January, February or March 2014
  • Eligibility: patients who attended a major A&E department
  • Exclusions: patients that attended a minor injuries unit or walk-in centre, those who visited A&E to obtain contraception or who suffered a miscarriage or another form of abortive pregnancy, and patients with a concealed pregnancy.

Key findings for England

Most patients reported an overall positive experience of their visit to A&E. In 2014 the majority of patients felt treated with respect and dignity and felt doctors and nurses cared for them. Experiences of discharge showed signs of improvement, although this area requires further significant improvement to make sure patients have the information they need when they leave A&E.

Findings showed A&E services need to do more to ensure they are safe, effective and responsive.  For example, some patients who arrived at A&E in an ambulance waited too long for their care to be handed over to A&E staff, and some patients waited too long to receive pain relief.

There remains wide variation in patients' experiences, between trusts and also between certain patient groups. Patients with mental health conditions or learning disabilities need more support from staff when they are in distress in A&E.

Read the key findings report below, which describes the findings for England as a whole and looks at variation in trust results.

Download the national tables, which contain tables showing the percentage results for each question.

Results for NHS trusts

These results show how trusts performed on questions within the A&E survey. Only questions that evaluate performance are included.

The technique used to analyse these results allows us to identify which trusts we can confidently say performed 'above' (better) 'below' (worse) or 'average' (about the same) when compared with most other trusts.

Each trust was also provided with a benchmark report which provides more detail about the data on our NHS trust pages. You can view these benchmark reports on NHS Surveys

Download the technical document below for detailed information on how we analysed the trust results.

Pre-release access list

A list of individuals who had access to the results of the survey prior to publication can be found below.

How will the results be used?

The detailed survey results have been provided back to NHS trusts who are expected to take action based on the results.

We will use the results to support intelligent monitoring to help us decide when, where and what to inspect. It will also form a key source of evidence to support the judgments and ratings we publish for acute trusts with A&E departments.

Other organisations

The organisations below will use the results in the following ways:

  • NHS England – to check progress and improvement against the objectives set out in the NHS mandate. 
  • The NHS Trust Development Authority – to inform the quality and governance assessment as part of their oversight model for NHS trusts.
Last updated:
29 May 2017