Single assessment framework

Quality statement

We expect providers, commissioners and system leaders live up to this statement:

We care about and promote the wellbeing of our staff, and we support and enable them to always deliver person centred care.

What this quality statement means

• People receive safe, effective and person-centred care as the provider recognises and meets the wellbeing needs of staff. These include the necessary resource and facilities for safe working, such as regular breaks and rest areas.
• People benefit from staff who have regular opportunities to provide feedback, raise concerns and suggest ways to improve the service or staff experiences. If necessary, leaders provide a timely and considered response.
• People’s experience of a service is driven by a culture that normalises good wellbeing through inclusivity, active listening, and open conversations. This enables staff to do their job well and to be well.
• Staff are supported if they are struggling at work. This has a positive impact on the care they deliver to people.
• Staff have easy access to personalised support that recognises the diversity of a workforce with proactive and reactive measures.
• People are supported by staff who feel valued by their leaders and their colleagues. They have a sense of belonging and the ability to contribute to decision making.

I statements

I statements reflect what people have said matters to them.

• I have care and support that enables me to live as I want to, seeing me as a unique person with skills, strengths and personal goals.
• I am in control of planning my care and support. If I need help with this, people who know and care about me are involved.

Subtopics this quality statement covers

• Support and wellbeing
• Unpaid carers & volunteers
• Lone working
• Caseloads/workload
• Staff safety (including sexual safety)