Jendot care home, Abbeymead, Gloucestershire rated Outstanding by the Care Quality Commission

Jendot care home in Little Field, Abbeymead, Gloucestershire has been rated Outstanding by the Care Quality Commission following a recent inspection.

Inspectors rated the service Outstanding for being caring and responsive to people’s needs and Good for being safe, effective and well-led. The overall rating was Outstanding.

Jendot is a care home which provides accommodation and support to people living with learning disabilities and mental health conditions. There were four people resident at the time of the inspection.

Deborah Ivanova, Deputy Chief Inspector, Adult Social Care, said;

“Jendot care home is a service which finds innovative and creative ways to support people and puts their independence, autonomy and happiness at the heart of its operation. Examples of this include staff working with people previously unfamiliar with social media or email to open up different avenues of communication thus helping them find their voice, reducing their anxiety and improving their well-being.

The service was rated Good overall after our previous inspection in December 2015 and has continued to improve its care to attain our highest overall rating of Outstanding. I would like to congratulate the staff on creating a warm, inclusive atmosphere where people feel safe, and are treated with dignity and respect.”

Some of the key findings from the inspection included:

• People were supported to in expressing their views so that their aspirations could be communicated and realised. One example involved facilitating the use of a tablet for one resident in order to help them better communicate with people and participate in decisions regarding their care plan, identify activities they enjoyed and also how their room should be decorated.
• Staff told us that being able to communicate with people was key to supporting their independence, autonomy and happiness. One staff member told us, "It's about supporting people to find their voice. If people can let you know what they like and how they want to live their life they can take control and become more independent."
• The registered manager and staff had a ‘can do’ attitude and worked closely with people to build their confidence, learn new life skills and maximise their independence. Examples include re-designing a room to accommodate a resident with a broken leg who was not confident about moving around unassisted and enabling people prepare basic meals and cups of tea for themselves when they had previously been unable to do so.
• Care staff provided excellent levels of personalised care and people and their relatives were positive about the care and support they received and told inspectors that the staff were very caring and kind, always respectful and going above and beyond to deliver care in an empathetic manner.
• The registered manager told us they had begun using video care plans. A video care plan is a recording of a person talking about their care needs and wishes. These were developed in partnership with people so that they could express their personality and individuality, and fully describe to staff how they would like to be supported. People told us they were fully involved in their video care plans and this made them feel valued and respected. The registered manager told us this would give any new member of staff an extremely clear understanding of the individual's needs.

Read the report

Ends

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