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The Care Quality Commission checks whether hospitals, care homes and care services are meeting government standards. Visit our website at

Confidentiality and sharing information

We treat information we receive from the public, professionals and others as confidential.

It is a criminal offence under the Health and Social Care Act (HSCA) to disclose confidential information we have obtained. The act however, does set out circumstances where we are allowed to disclose information.

In some cases we are also able to share information with:

  • other organisations we work with.
  • experts by experience who help us complete our regulatory work.

We will only do this if we are legally able to, and if there is a very good reason to do so.

If we can, we will contact you first to tell you how we plan to share your information.