Care Quality Commission Logo

The Care Quality Commission checks whether hospitals, care homes and care services are meeting government standards. Visit our website at

Notifications for non-NHS trust providers

All adult social care, independent healthcare, primary dental care and independent ambulance providers must notify us under the Health and Social Care Act 2008 (HSCA) about a number of changes, events and incidents affecting their service or the people who use it.

This includes ex-NHS community interest companies (CICs) and, from April 2013, primary medical service providers.

Are you a GP?

If you're a manager or provider of primary medical services, you need to read the Notifications for GP providers page instead.

The regulations about notifications changed from 18 June 2012.

The law requires registered persons use the forms provided by us to submit notifications within certain timescales.

You can find out more about statutory notifications under the HSCA in our essential standards document.

We have produced a table showing the required notifications, the HSCA regulations they fall under and the essential standards outcomes they relate to.

Who do I send the notifications to?

We have produced guidance that explains when you must submit notifications, and how you should send them to us.

Notifications of the death or absence of people detained, or liable to be detained, under the Mental Health Act 1983 (MHA) are dealt with under a separate process.

Find out more about making Mental Health Act notifications.


The forms make clear the information you must submit but also ask for additional details to help us understand what has happened and how you responded to it.

If you provide this additional information, it will help us decide whether you handled the event correctly and are continuing to comply with the essential standards without having to visit or contact you.

When you notify us of a change to your statement of purpose, you must also send us a revised copy. The easiest way to do this is using our template, which comes in four parts.

Read more about our statement of purpose template

The forms are ‘protected’ Word documents. You can move from section to section by pressing your ‘return’, ‘tab’, 'page up', 'page down' and arrow keys, or by using your mouse.

You can put crosses in check boxes by pressing your spacebar when they’re selected or by clicking with your mouse.

You should email completed forms to us at