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Woodgrange Medical Practice rated Outstanding by the Care Quality Commission

Published:
3 February 2017
Service:
Woodgrange Medical Practice
Categories:
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission (CQC) has found the quality of care provided by Woodgrange Medical Practice in Woodgrange Road, Forest Gate, London to be Outstanding following an inspection in May 2016.

Inspectors rated the care at Woodgrange Medical Practice, Outstanding for being effective and well-led, and Good for being safe, caring and responsive to people’s needs.

Professor Steve Field, Chief Inspector of General Practice said:

“I am delighted to highlight the exceptional service at Woodgrange Medical Practice, people are entitled to services which provide safe, effective, compassionate and high quality care. The GPs and staff have demonstrated a real commitment to their patients.

“All of this hard work and dedication pays off in making a real difference for their patients – which is why we have found the practice to be Outstanding. I hope other practices will see this service as a model for excellent care.”

Ursula Gallagher, Deputy Chief Inspector of General Practice in London, said:

"It is clear that Woodgrange Medical Practice is providing a caring, responsive and well-led service which is an asset to people living in this part of Forest Gate. To get rated as Outstanding is a real achievement.

“We found a well-run practice that was constantly learning, and striving to improve the services they provided to their patients.

“It was very impressive to see the innovation at the practice, which was leading to better results for patients. They worked closely with other local partners, sharing best practice and taking part in initiatives designed to improve care across this part of London and one initiative managed to stretch as far away as Kenya.

“This was reflected in what people told us and the feedback that the surgery received. This was a practice that listened to its patients and more importantly, made changes to the way it delivered services as a consequence of this feedback.

“This is a great example of what outstanding care looks like.”

The report highlights a number of areas of outstanding practice, including:

  • GP’s had led and delivered improved outcomes and care for patients including across the local Clinical Commissioning Group (CCG) and over wide range of clinical areas including chronic obstructive pulmonary disease (COPD), mental health, dermatology, women’s health, diabetes and asthma.
  • The practice also ran a weekly citizens advice bureau clinics for its patients that was provided by professional welfare benefit advisers.
  • The practice nurse ran various health based community groups to encourage patient’s general health, exercise and social interaction and had extended provision to other local practices.
  • GPs showed leadership and took responsibility at an organisational level to improve local child protection arrangements. For example, both a partner GP and registrar made detailed records of child protection reporting system failures that had resulted in a lack of or delayed response from allied health and social care professionals to protect children. The practices ongoing commitment triggered an analysis of the system to improve child protection arrangements in the local area

Ends

For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574 or, for media enquiries, call the press office on 020 7448 9401 during office hours.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.(Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61

Last updated:
29 May 2017

Notes to editors

 

Providers must display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.