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Working with local groups
We work with groups to make sure that the views and opinions of people are heard. Each group caters to specific areas of care and ensures better practice around the country.
In the sections below, you can find out about the different local groups that we work with.
The local Healthwatch network gathers important information about people's views and experiences of care. We have a duty in law to take account of these. As part of our new approach to inspecting services, we want to strengthen our relationships with local Healthwatch, the Healthwatch network and Healthwatch England.
We hold advisory conferences with local Healthwatch so they can advise us on our strategy for 2013 to 2016 and how we can develop our work with them.
We've worked with Healthwatch England, with advice from local Healthwatch, to produce a briefing document that explains how we will work with the Healthwatch network. It explains our role and how we work, what local Healthwatch can expect from us and how local Healthwatch shares information with us.
Our bulletins for local Healthwatch groups provides managers, chairs and staff with an update about our latest activities, reports and information about the way they can work with us.
Read the latest bulletin below.
Patient Participation Groups
We work with Patient Participation Groups (PPGs) when we inspect GP practices.
PPGs offer information and views about GP services from the patients’ perspective. They meet with patients to find out about their experiences and regularly meet with the practice manager, GPs and other staff to identify improvements and sometimes contribute towards carrying out change.
PPGs also carry out research, hold health awareness and information events, support the practice in its dealings with other bodies and carry out patient surveys.
We have worked in partnership with some PPGs and the National Association for Patient Participation (NAPP) to produce a guide on how CQC and PPGs can work with us.
A guide for Patient Participation Groups on working with CQC (Audio)
- Last updated:
- 14 April 2015