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Who we are
Our role is to make sure that hospitals, care homes, dental and general practices and other care services in England provide people with safe, effective and high-quality care, and we encourage them to make improvements.
We work in the following ways.
- Setting standards of quality and safety that people have a right to expect whenever they receive care.
- Monitoring, inspecting and regulating care services to make sure that they continue to meet the standards.
- Protecting the rights of vulnerable people, including those whose rights are restricted under the Mental Health Act.
- Listening to and acting on your experiences.
- Involving the public and people who receive care in our work and working in partnership with other organisations and Local groups.
- Challenging all providers, with the worst performers getting the most attention.
- Making fair and authoritative judgements, supported by the best information and evidence.
- Taking appropriate action if care services are failing to meet the standards.
- Carrying out in-depth investigations to look at care across the system.
- Reporting on the quality of care services, publishing clear and comprehensive information, including performance ratings to help people choose care.
- Last updated:
- 19 January 2015