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What to expect from a good care service

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  • Public

Whether you are visiting the GP, living in a care home or having an operation, everyone deserves access to safe, high-quality care.

What makes good care?

In this section we describe what to expect from good care – whether it's from a hospital, care home, home care service, GP or dentist.

Good care from a hospital
Good care from a hospital

Good care from a care home
Good care from a care home

Good care from a home care agency
Good care from a home-care agency

Good care from a GP practice
Good care from a GP practice

Good care from a dental practice
Good care from a dental practice

This may help you in choosing care or to understand your own experiences better. The information in this section is based on what our inspectors look out for when we rate a service.

What to do about poor care

If you or someone you look after experiences poor care, you should contact the service provider in the first instance.

Our role as the regulator means that we do not settle individual complaints ourselves, but we still want you to tell us about your experiences of care.

Last updated:
16 March 2016