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We use surveys to find out what people think of the NHS healthcare services that they use.

The results help assess NHS performance. We also use them for regulatory activities such as registration, monitoring ongoing compliance and reviews.

You can find out about our most recently published surveys below.

Inpatient survey 2015

Published: June 2016

This survey looked at the experiences of 83,116 people who received care at an NHS hospital in July 2015.

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A greater proportion of people said health professionals answered their questions in a way they could understand.
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The experience of patients who have mental health conditions was poorer than for patients with no mental health conditions.
People’s perceptions of the standard of hospital cleanliness continue to improve.
Results for some questions that relate to patients’ experience of being discharged from hospital have declined.

Maternity services survey 2015

Published: January 2016

This survey collected the experiences of over 20,000 women who had a live birth in early 2015. It follows an earlier survey carried out in 2013.

pregnant woman
There was an increase in the number of women who said they were always treated with dignity and respect during labour and birth.
More women said they were offered a choice of giving birth in a midwife led unit or birth centre.
There has been an increase in the number of women who said that they saw the same midwife at every antenatal appointment.
More women said they felt they were "always" given the information or explanations they needed whilst in hospital and after the birth of their baby.

Trends in the Adult Inpatient Survey 2005-2014

Published: November 2015

This analysis looks at the experiences of people receiving adult inpatient services over a ten year period.

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Patients’ experiences of care have generally been good.
Little change
Most areas we ask patients about have seen little meaningful change or improvement.
Patients report substantial improvements in areas such as cleanliness and mixed sex accommodation.
There have been areas of deterioration, for example in waiting times.

Community mental health survey 2015

Published: October 2015

This survey gathered information from over 13,000 people who received community mental health services in 2014.

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The majority of people report positive experiences overall.
Substantial concerns about the quality of care people using community mental health services receive.
Little change
There has been no notable improvement in the last year.
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A slightly higher proportion of people have reported a poor experience.

Children and young people's survey 2014

Published: July 2015

This is the first national children’s survey conducted by CQC. It represents the experiences of nearly 19,000 children and young people who received inpatient or day case care in 2014

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Overall, children and their parents or carers reported good experiences of care.
41% of parents and carers felt staff were not always aware of their child’s medical history before treating them.
Staff not always available
32% said staff were not always available when their child needed attention.
Lack of involvement
Hospitals are not consistently involving older children in making decisions about their care.

Accident and emergency survey 2014

Published: December 2014

This survey collected information on the experiences of almost 40,000 patients who had received care from an accident and emergency department at the beginning of 2014.

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Most patients felt that they were treated with respect and dignity and that doctors and nurses cared for them.
Some patients who arrived at A&E in an ambulance waited too long for their care to be handed over to A&E staff.
Some patients waited too long to receive pain relief.
Wide variation in patients' experiences remain between trusts and also between certain patient groups.

Ambulance survey of Hear and Treat callers 2013/14

Published: 2014

This survey looked at the experiences of over 2,900 people who called an ambulance service in December 2013 and January 2014.

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Most people were positive, but some did not understand or agree with the advice given at the end of the call.
Overall, callers were more likely to agree with the decision to not send an ambulance if they had received a full explanation of the reasons.

Outpatient survey 2011

This survey collected patients' experiences of their most recent visit to an outpatient department.

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More people felt that they were treated with respect and dignity.
Staff need to improve the way they provide information to patients.

Results for previous NHS Patient Surveys

Results of the latest NHS Patient Surveys are published here on the CQC website. Each survey page shows England level results and provides access to trust level results and results of earlier surveys.

Results of earlier surveys are archived at (both England level and trust level results).

A guide providing more detail on the strengths of the different statistics we publish is available here. However if you are unable to find materials you are looking for, please contact

Statistics: Finding survey results PDF | 145.1 KB

Where to find survey materials

You can find materials used for the surveys (such as questionnaires, instruction manuals detailing how to carry out the surveys and letters sent to patients, etc) on the NHS surveys website. Materials for current surveys are available under the 'national surveys' tab, and materials for previous surveys can then be found by scrolling down to 'previous surveys'. On this site you can also find other publications such as development and methodological reports.

Survey programme background information

Survey quality

Our statement about quality assurance within the programme:

Statistics: Quality statement PDF | 203.19 KB

Our policy on handling revisions and corrections to statistics:

Statistics: Revisions and Corrections Policy PDF | 24.05 KB

An overview of issues around the quality of survey sample data:

Statistics: Statement of administrative sources PDF | 381.74 KB

How we preserve the impartiality and integrity of Patient Experience Statistics:

Statistics: Impartiality statement PDF | 170.2 KB


Our approach to maintaining patient confidentiality throughout the survey process:

Statistics: Confidentiality Policy PDF | 32.93 KB

A guide to why we ‘score’ data to create trust results:

Statistics: Scoring Methodology PDF | 95.52 KB


Our approach to involving patients and the public in our work:

Statistics: Engagement strategy PDF | 353.87 KB

How our survey statistics have been used by others:/


Survey output user report PDF | 199.86 KB

A plan for forthcoming programme changes:

NHS Patient Surveys Programme plan PDF | 65.45 KB

Last updated:
14 July 2016