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We use surveys to find out what people think of the NHS healthcare services that they use.
The results help assess NHS performance. We also use them for regulatory activities such as registration, monitoring ongoing compliance and reviews.
You can find out about our most recently published surveys below.
Published: June 2016
This survey looked at the experiences of 83,116 people who received care at an NHS hospital in July 2015.
Published: January 2016
This survey collected the experiences of over 20,000 women who had a live birth in early 2015. It follows an earlier survey carried out in 2013.
Published: November 2015
This analysis looks at the experiences of people receiving adult inpatient services over a ten year period.
Published: October 2015
This survey gathered information from over 13,000 people who received community mental health services in 2014.
Published: July 2015
This is the first national children’s survey conducted by CQC. It represents the experiences of nearly 19,000 children and young people who received inpatient or day case care in 2014
Published: December 2014
This survey collected information on the experiences of almost 40,000 patients who had received care from an accident and emergency department at the beginning of 2014.
This survey looked at the experiences of over 2,900 people who called an ambulance service in December 2013 and January 2014.
This survey collected patients' experiences of their most recent visit to an outpatient department.
Results of the latest NHS Patient Surveys are published here on the CQC website. Each survey page shows England level results and provides access to trust level results and results of earlier surveys.
Results of earlier surveys are archived at www.nhssurveys.org (both England level and trust level results).
A guide providing more detail on the strengths of the different statistics we publish is available here. However if you are unable to find materials you are looking for, please contact firstname.lastname@example.org.
You can find materials used for the surveys (such as questionnaires, instruction manuals detailing how to carry out the surveys and letters sent to patients, etc) on the NHS surveys website. Materials for current surveys are available under the 'national surveys' tab, and materials for previous surveys can then be found by scrolling down to 'previous surveys'. On this site you can also find other publications such as development and methodological reports.
Our statement about quality assurance within the programme:
Our policy on handling revisions and corrections to statistics:
An overview of issues around the quality of survey sample data:
How we preserve the impartiality and integrity of Patient Experience Statistics:
Our approach to maintaining patient confidentiality throughout the survey process:
A guide to why we ‘score’ data to create trust results:
Our approach to involving patients and the public in our work:
How our survey statistics have been used by others:/
A plan for forthcoming programme changes:
- Last updated:
- 14 July 2016